If you are talking about the small sign at the corner of the counter, I’m pretty sure your communication with the customers is not very effective. As far as I’m concerned, the “repeated apology” was hardly an apology at all- in fact, it didn’t even come from the man who yelled at me and the lady was justifying his actions. Responsibiilty is taking fault in being rude to a customer and finding out what you can do to fix the problem. I’ve seen many bad reviews on other sites for your restaurant and all of them indicate your “customer service” or lack there of was horrible.

I have grown up in Colorado Springs and have owned many businesses myself. No matter what, the customer IS always right and any good restaurant would have seen that I would leave happy and not upset. Your poor excuse for an apology and the fact that the cashier lost his temper after asking me something once instead of either repeating it or asking me politely to get off the phone shows what kind of service you have.

As far as your response goes, you neither addressed the fact that the cashier was rude on the phone nor how I found a hair in my food. I’m an advocate for rewarding restaurants with good reviews but I’m also one for telling people when I have bad experiences. Maybe you should think about treating all your customers the same- not just your “regulars.”

I’ll be sure to never give you my business and that of my company’s ever again. Believe me, losing your temper is never an excuse for yelling at a customer and you’re not the only one that can lose it either.