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It is unfortunate that in this day and age a company could possibly be judged by one irrate customer. We had a few hiccups during Valentine’s day week and were unable to fill a few orders.
We did call the customer back and I am not sure why they state their phone calls were not returned? We did not charge the customer and even offered an additional credit for free merchandise.
Some times, no matter how you plan in advance mistakes are made; It is unavoidable. In our 8 years of business we have had many accolades and have been recognized by national tv shows for our product and service excellence. Please see our numerous happy customer comments.
“Thank you for your Valentine’s Day order. It’s with much regret that we must inform you that your order did not ship as planned. Due to an overwhelming demand, we were simply unable to fill all of the orders on time. This included yours unfortunately.
Please be assured you were not charged for this order. With our sincere apologies to you and your Valentine, we’d like to offer you a full merchandise credit for the amount of the order. We do hope you’ll give us another chance.
From all of us at Veronica’s Treats, please accept our apologies, and have a Happy Valentine’s Day!
If you would like to speak with a live person, please contact Hillary Souza at the number below."
We sent an apology letter and offer for free merchandise. I am not sure what else could have been done to remedy this situation and make this customer happy!
Is it really fair to have a customer write a completely inaccurate description of what happened with out the chance to respond? This is FALSE, FALSE and then FALSE again. Did not happen this way at all.
i have always enjoyed the pizza there,,, we like to go for eat in special and just hang around,,,
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