Good job Ron!! I hate it when a competitor rips a place just because they can. It’s the ‘ol "if I can’t make it, then nobody should make it" syndrome. Tear someone else down to try and make myself look better. Not fair to owners like yourself who actually care about their business and their customers and isn’t afraid to stand up to internet idiots. We should be able to delete bloggers who really are not foodie’s and obviously has never eaten in your very nice restaurant. You always have good food and friendly service in a welcoming atmosphere-That’s Bills Chicken and Steak House!!

I know the owner of The Roxy very well, and am friends with many of the waitstaff, most of whom have been there for several years.

I must interject that if you’ve heard of the waitstaff being rude, it’s usually because they’ve been stiffed on a tip (the owner, herself, will 86 you from The Roxy if she catches you not leaving a tip for her waitstaff), have been stiffed on the bill, have to deal with drunks, meth-heads, junkies, people who feel their orders take presidence over any order that was put in before them, people who complain about the embiance, teeny-boppers who come in and make fun of or talk bad about the regular customers, the list goes on and on.

If the waitstaff seems a little short, or in your eyes rude, remember, most of them have probably already been there for several hours, and have had to deal with more rudeness than you have to deal with all week long.

Good customer service whether it’s fast food or fine dining can definitely make or break a restaurant.

That pad thai sounds like a winner to me. :)