Aunt Polly's

  • 3.2 star rating
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3.2 rating over 6 reviews

317-638-3663

5339 English Ave ( Between S Arlington Ave and S Webster Ave )

Indianapolis, IN 46219-8024

Neighborhoods: Irvington

 
Description: Aunt Polly's is a Pizza, Gluten Free, and Catering restaurant where most Menuism users came for a family meal, paid between $10 and $25, and tipped between 15% to 18%.
Tags: Pizza, Delivery, East Side, Gluten Free, Catering, Dinner, Ribs, Chicken, Unauthorized, and Service
Stats:
  • 2 dishes entered by diners at Aunt Polly's
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Reviews for Aunt Polly's

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Aunt Polly's

5.0
  • 5.0 star rating
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+3 0
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3 Votes
 

Anything, Anytime

I order from these guys fairly regularly and am never disappointed. No matter what I’m in the mood for they have something that will satisfy. Aunt Polly’s rocks.

Dishes I tried:

Philly Cheesesteak

  • 5.0 star rating
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The bread was really good. The peppers and onions seemed fresh (not brown and slimy like some places). Also got mozz sticks. They were awesome.

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Aunt Polly's

2.0
  • 2.0 star rating
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-1 0
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1 Votes
 

Great Food,Horrible Customer Serv,Friendly Delivery Drivers!

I ordered the Family Special and 10 hot wings. Food was great!! Although, when I called to place the order I spoke first to a Jessica which was extremely short with me, did not listen to what I was asking her then lastly sat the phone down without asking me to hold. Finally, an Ashley picked up the line and was just as ill mannered as the first lady I spoke to if it was not after 1:30am and everyone else being closed I would have not ordered at all. The two I spoke with had THE WORST CUSTOMER SERVICE SKILLS I’ve ever encountered. I did ask for the manager and both of the young ladys names to call back in to hopefully speak to a manager, although, you would think on a Saturday night there would be some sort of manager on the shift??? Odd to say the least.
My food took about an hour and 15 minutes to arrive, it was hot, and extremely good. The driver was very friendly, polite, and apologetic when I told her how rudely I was handled on the phone. She was the first one I encountered from the establishment that seemed to have both manners and some what educated. Hopefully, they get new kitchen or phone staff before they lose alot of potential business.

Dishes I tried:

Pizza

  • 4.0 star rating
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Great food one of the best pizzas Ive had.

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Aunt Polly's

1.0
  • 1.0 star rating
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-2 0
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2 Votes
 

TERRIBLE, RUDE, THIEVES

Summary: terrible business with outrageously rude employees and management who take forever and then don’t deliver BUT STILL TAKE YOUR MONEY. If I could give zero stars I would but I have to give at least one – even ough they literally don’t deserve it.

We ordered a pizza from this place very late in the night and asked for delivery to our hotel. We ordered the pizza around 1:45am and called a few times to check on our delivery as it was taking abnormally long (for pizza which takes 30-45 minutes at any other decent business). We talked to the business twice before 4am and they gave us different updates (pizza was out – waiting for a delivery guy). At 4:30am, when we still hadn’t heard from them or received our pizza, we called the the front desk at the hotel who advised us that they were now closed and indicated someone had come and gone but somehow we were left still hungry as no phones rang (I provided my cell phone number which was right next to me all night on loud and had no received calls), and no one came to our door. The next day, I spoke to a gentlemen who said he was a general manager. He told me we would receive a credit in our account – since they already processed the unauthorized transaction – within 7 business days. I gave him the benefit of the doubt and 7 days came and went with no credit. Upon contacting the business about the missing credit, the “head manager” was nothing short of rude and told us that we weren’t getting a credit because we “refused to answer the door or phone.” We were STARVING, why would we refuse the pizza we ordered?? I spoke to this poor excuse for a “manager” (probably not even) on March 18, 2013 between 7 and 8pm several times. She wouldn’t let me finish my sentences and was downright rude – to put it VERY lightly. Ultimately, we got charged $22 for a pizza we never got and they took the money anyway. We never signed the receipt or authorized the transaction; therefore, the money was stolen. We paid them for a product we never received. The “manager” that I spoke to last (3/18/2013) was aware that the we never got the pizza – I have no idea if they gave it away or brought it back to the store (I got two different stories from the hotel desk and the pizza place – also, not my problem). Regardless, when you screw up, you fix it; you don’t take the money and run. Perhaps they wrote down the wrong room number but then why wouldn’t they call my CELL PHONE which is the number I gave with the order?? Simply knowing that we didn’t receive what we ordered, any decent business would fix the situation instead of point fingers…AT THEIR CUSTOMERS. Guess what pizza people – without your customers, you have no business, no job, no income – so I would re-think such a poor decision next time. And had we said we’d use cash when they got there (which is my second biggest regret about this – first being ordering from this place at all), would they have been so quick to leave (without calling the phone number provided) or would they have been so quick to be such arrogant individuals on the phone? No, because they wouldn’t have taken advantage of the unauthorized funds. Far better pizza places out there who care about their customers and won’t steal money for products promised but not received.

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May 13, 2014

  • 0 star rating
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\r Sausage Pepperoni calzone\r \r "THE ORIGINAL OWNERS ARE BACK AND DOING THINGS RIGHT......\r I eat alot of pizza I love it all, from the chicago style, the the thin uptight spinach and tomato kind. I have to say though that i am glad i…

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May 9, 2014

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hi this pizza is great you can have it any way you like..i ordered the one called the mess omg it had every thing on it . and i also had there chocolate cake ummmmmm. .

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March 23, 2014

  • 5 star rating
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stuffed

I love your pizza you guys are the best in town .you have won me over..

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Aunt Polly's is located near the cities of Belmont.
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Aunt Polly's  Restaurant Reviews

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Diner Survey Results (11 responses)

Overall:  100%  Food:  100%  Service:  75%  Ambiance:  75% 
Pros
  •  "This pizza is the real stoned cooked pizza I've been craving for a real long time..and your bread sticks and cheese sauce just the right amount of spicy. You will c me again real soon"
  •  "The food, the service ,the best employees"
  •  "It was the best pizza I have ever had I will be back very often.best ribbs and BBQ sauce in Indy and onion rings.all their food I've had from there are was fresh hot and tasted wonderful !!! I WILL BE BACK!!!!! IN A TERMINATORS VOICE"
  •  "Great food, good hometown Irvington service"
  •  "Pizza was horrible the worst in town. The rest of the menu was good. I have not ordered in years because of rude people who worked the phones and the discount i was supposed to receive but never got."
  •  "We luv the service very much"
  •  "The service is humble n gracious we really enjoy their food n they're on time it's not a long wait n the drivers r very respectable I truly luv that my babies ask 4 them by name thankx 4 being part of our family"
Cons
  •  "Everything is perfect to me:)"
  •  "Everything is perfect "
  •  "The places that try to run our community stores out of business, personally boycott big chains, everyone should support Aunt Polly's and the Karaoke next door"
  •  "Slow service and the employees need to be friendlier. "
Comments
  •  "N/A"
  •  "No"
  •  "Shop in your own community, or stop complaining about its downfall, GO IRVinGTON, and Aunt Polly's who has support all little leagues for 20 yrs or more, so while your complaining , maybe one of those kids that should be playing little league will com"
  •  "Must try their ribs so tender"