El Puerto Mexican Restaurant

  • 3.625 star rating
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3.6 rating over 6 reviews

540-886-3578

1100 Greenville Ave ( )

Staunton, VA 24401-5019

 
Description: El Puerto Mexican Restaurant is a Mexican restaurant where most Menuism users came for a romantic date, paid between $10 and $25, and tipped less than 15%.
Tags: Mexican, Tacos, Enchiladas, Staunton, and Takeout
Stats:
  • 1 dish entered by diners at El Puerto Mexican Restaurant
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Reviews for El Puerto Mexican Restaurant

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El Puerto Mexican Restaurant

5.0
  • 5.0 star rating
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2 Votes
 

Got to check it out

Their remodel was a success. The place was extremely clean. The service is great, we were pampered and asked by several of the wait staff if we needed refills or anything else. We were given chips and dipping sauce of ample portions. The buffet was appealing and not spicy. That is a big plus for those that cant eat alot spicy food yet love tacos and enchiladas, etc. They leave the spicing up to you. We did not try from the menu YET, but we will be returning enough times to let you know the result of that! Personally I could put jalapenos on everything but my husband has a weak stomach. Our son doesnt like spicy but since we told him of their mild taco meat he is taking his girlfriend there for dinner tonight. Our daughter that loves spicy, hot food is going with us for lunch next week. They have a great dessert that is a deep fried flour tortilla chip drizzled with honey and cinnamon. Awesome. I am a diabetic and it is something that i can enjoy !! A must go try.

Dishes I tried:

buffet

  • 5.0 star rating
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The buffet had tacos both meat and refried beans, enchiladas, rice, all the fixings for tacos, fajita filling, a spicy (not too spicy) shredded chicken, a wonderful combo of meat potatoes and veggies that was mild, taquitos, quesadilas, a melted cheese, taco salad bowls. We tried almost all and it was fabulous. The dessert of deep fried flour torilla with honey and cinnamon was also fabulous.

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El Puerto Mexican Restaurant

3.0
  • 3.0 star rating
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Where is a menu for carry out patrons?

The rating is not so much in reference to the food, I love this restaurant; but I think it’s ridiculous that no menu is available for carry out. I can handle the fact that it isn’t available online, but when I called just now to ask for one to be faxed to me I was told, and I quote – “our fax machine is broke, but even if it was working, the paper menus we have are not up to date with current prices or with what we offer.” Offered no solution, was completely okay with the fact that I now cannot place an order which means lost business for them, and thanked me (for what?) before hanging up.

Really??

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El Puerto Mexican Restaurant

4.0
  • 4.0 star rating
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Depends on the server...

I try to be fair when judging others performances in the food service industry, because I have been working at corporate restaurants since I was 16 , starting off as a host to waitress, and now I am a line cook. So I know better than most that the customer IS NOT always right, and I always give my waiters the benefit of the doubt.

With that being said, my husband and I have been frequent customers of El Puertos since they remodeled. The best time to go is before the buffet closes at 2pm. After that you can expect overpriced food, and below average service.

The service we received tonight (Tuesday ~ 2.99 margarita night) was appalling. Our waitress did not write down our order, and had to come back and ask us what we ordered, and then the order still came out incorrect. The waitress never came back to the table.When I notified them that I had ordered Taquitos Mexicanos, and that indeed there were no taquitos on my plate they informed me that they had a different cook and that is what it looks like now…um ok…, but wtf are my taquitos??? (this is when my palm met my face.)

After three other servers came by we finally got a hold of someone who knew enough about Mexican food to know what taquitos are…(seriously, how does a white girl know the menu better than the Latino staff?) Embarrassing!!!Then after all was said and done they tried to charge us for the incorrect item that was 2.00 more than what I originally ordered.

I plan on visiting this restaurant, and asking the owner if he would like me to run his restaurant for him, because the people he has working there now are clearly not qualified (new servers should ALWAYS WRITE DOWN ORDERS). Seriously I could have handled the situation better blindfolded, and not over cook the food.

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July 3, 2009

  • 1 star rating
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El Puerto Mexican Restaurant is Terribe

Terrible, don't go to this place to eat unless you got lots of time to wait for service. Our waiter was also filling in as cashier(no manager present) and we had to get another waiter to take our order. Also I ordered a salad and told him…

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May 15, 2009

  • 1 star rating
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The worst I've ever been treated in a restaurant!

My husband and I went into this place one day. They told us to have a seat. We waited and waited for a server to take our drink orders. When no one came, my husband went up to the front to ask. When our server finally brought our…

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August 16, 2008

  • 5 star rating
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THE BEST MEXICAN FOOD I'VE EVER HAD!!!

If i ever get asked where do you want to go to eat? This is my answer every time. They have the best autentic mexican food i have ever had. The taco salads are to die for, the Carnitas are delicious, everything i have had there is to die…

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Diner Survey Results (13 responses)

Overall:  100%  Food:  100%  Service:  100%  Ambiance:  90%