Walk into Letizia’s and it won’t be long before you’re greeted with a smiling face. The employees all seem to be happy to be there and happy to see customers. And you’ll be happy you went there to get a pizza. Customer service is superb and you can tell that the employees really are concerned about the quality of the food and their customers’ dining experience.

Letizia’s is a small pizzeria and doesn’t have a large dining area, but that’s what take-out is for. Letizia makes all their pizzas on a made-to-order place basis. Pizzas are fired in a wood-burning stove, so you’ll be smelling and tasting a hint of smoke and wood with your pizza—and it really adds to the whole experience. In fact, this is where getting take-out pizza actually works in your favor. The pizzas smell divine when they come out of the oven, and if you ate in the restaurant, you might be tempted to dive in right away. If you did, you’d burn your mouth. Instead, if you do take out, that gives the molten, magma-hot toppings a chance to cool off just a little before being consumed.

I’m an out-of-towner and I’ve been to Letizia’s about a dozen times over the course of two years. I have never gotten an inconsistent pizza: they’re always excellent. It’s one of the things I look forward to each time I’m in Norwalk on business.

The only criticism I can level on Letizia’s is that the crust is super-saggy. I like a little more structural support when I pull off a slice, but this is really just my own preference—there’s nothing inherently wrong with Letizia’s crust: it still tastes great. I suspect this might be a regional/traditional thing where people like to fold/roll their pizza slices.