I went to Maki Maki at the Irvine Spectrum on Saturday 4/12 with my girlfriend, and received probably the worst service I’ve EVER experienced, Sushi or any other type of restaurant included. Firstly I had ordered two large beers with sake along with two waters (pretty basic), the server who seemed flustered for some reason brought out two small beers with the sake, and didn’t bring out any glasses to pour the beer into (no waters either). After we told him it took another ten minutes to bring out the correct beer. Then we received our entrée’s before our appetizer. Once we told them we were informed the order was never put in. Our entrées came without any plates or bowls for the soy sauce. We finally complained to a manager who brought out our water and plates quickly. Now this is where the worst service EVER part comes in. A female by the name of Kim began serving us as our original server went home due to “family emergency.” Once we got our bill we noticed that it was much higher than we thought it should be. We then noticed that there were 5 items that we never ordered on our bill, the beers that were incorrectly brought out included. We told our server Kim that it wasn’t our bill, however she insisted that it was. We told her we never ordered a chicken teriyaki bowl, which was on the bill. The woman then had the nerve to tell my date, that “Yes you did, I took the teriyaki bowl plate.” At this point I was infuriated, as she was calling my girlfriend a liar, and asked to speak with a manager, the woman Kim informed us that she was the manager. Finally my date calmly pointed our exactly what we ordered on the menu. Our bill came out to $50, as opposed to $71 bill, which was originally brought out. The bill had no discount, she offered no free dessert, no coupons, nothing. All this “manager” did was come back and ask us if we were still mad at her, as if we were visiting her in her home for dinner. This is by far the worst restaurant experience I’ve ever encountered. Not only will my family and I never go there again, my company which is in the same center and has a luncheon about every 3 weeks will never go there again as I’ve already told my supervisors to boycott the restaurant. If you want sushi, STAY AWAY FROM THIS RESTAURANT. And to top it off the food wasn’t very good either, some shabby sushi rolls with barely any meat.
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