The restaurant has a ways to go to get their act together for both food and service. Not a good value for the money. We’ve eaten at Masa in South Boston previously, and we were eager to have dinner at their new restaurant, Masa in Woburn, on 12/26/08. We dined early, and there was only one other table of customers. We were seated at a table that faced the bar, so I got to see sports on TV throughout my entire dinner—not a sign of fine dining. The server brought our menus and seconds later was back to take our order; we told her we needed more time, and then she was back again shortly thereafter. I felt rushed. We ordered a caesar salad and specified that we were sharing it and asked to have it served divided on separate plates. It came on one huge plate, with a kitchen helper plunking down a separate huge plate so we could divide it ourselves, which was pretty much impossible on our small table. We also ordered bottled water, and it was a bottle of Whole Foods 365 water, which retails for 89 cents at the grocery store across the parking lot, but the charge to us was $6. (When I complained, the server said they ran out of water and were serving that as a substitute, and then she took the $6 off our bill.) We both ordered different pork dishes, and they were adequate but nothing special—one of the sides on my pork tenderloin dish was awful, however. The restaurant bills itself as “Southwestern,” but in fact is not—there are a few token touches, such as a sprinkle of tortilla shards or a hot pepper to emulate Southwestern fare, but the overall cooking is regular fare.