7870 Monticello Ave ( )
Rancho Cucamonga, CA 91739
Neighborhoods: Victoria Gardens
September 9, 20121.0
Have been going to P.F. Changs ever since they opened in California. Went to the Victoria Gardens location in Rancho Cucamonga today (Sunday @ 1:30). Place was not busy – had a seat in the bar area. The table in the bar was so sticky from food and drinks, even the busboy couldn’t get it clean. Ordered the pekling dumplings and the salt and pepper prawns, and as of over an hour later, we still had not received our food. The dumplings were okay – but the salt and pepper prawns had been sitting under a heat lamp for a long time. Food was dried out and the entire dish was horrible. We had asked the manager where our food was at, after an hour – and he told us he would go and see what the hold up was. Only for him to never come back at all with no status update. Another 10-15 minutes goes by, and finally the food came out. The funny thing is, we didn’t even get any kind of an apology from the staff at all.
There was no call back at this point by the waiter….with him only coming back to the table when he saw the credit card lying on the table. Horrible service, with no excuse or answer for the hold up in the kitchen. The entire time, there was only 2-3 people in the bar area, so they were not busy at all. Horrible food…..overall, horrible experience. We will not be coming back to this location. This is the way they reward customers who have loyally been coming to their establishment ??? – I certainly do not want to see anymore of their unprofessionalism with their employees.
Plenty of other restaurants to choose from…..No one should be a glutton for punishment by eating at this place.
cold, bland – dish had been sitting under the heat lamps in the kitchen for a significant amount of time. Horrible.
These dishes from the P.F. Changs menu are contributed by Menuism users directly, as part of a restaurant review, or as part of an image upload.