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February 6, 20091.0
i guess we’re just used to eating in restaurants where the staff is professional?
i had read reviews and decided it was time we went to eat at riccelli’s.
yes – i’ll agree the price was great. the both of us had a cup of soup, a dinner salad, the stack of onion rings; he had the stuffed green peppers, i had the lasagna and it came with bread and butter. we each had a glass of pop. total = $26.00.
now for the bad (i’ll start at the beginning):
we were greeted friendly enough. the woman went to see what tables were available. we ended up standing there for about five minutes waiting for her to come back. when we finally saw her again she was talking with either her son, a regular? i don’t know…when she finally got back to us she was standing about 20 feet away and she said, “table for two…” and took off like a bat out of hell. she disappeared around the corner and by the time we got around the corner she was already a good 40 feet away waiting for us to get to the table.
within the first 4 minutes of us being seated we proceeded to watch a waitress dump an entire glass of ice water on a customer. i watched as she unsteadily picked up a tray and lifted it above her head. for some reason she thought she could squeeze in between the customer and another stand that was basically in her path, which probably gave her a total of less than 2 feet to squeeze through, with a tray held above her head nonetheless.
after this happened, the very immature table behind us (a 30-something married couple and obviously her younger, 20-something sister_ covered their red faces as they laughed hysterically at this woman and ultimately the man whom she dumped the water all over. the table next to them was also laughing pretty hard and we just found it all extremely rude.
then the drinks come. my glass had gunk on it. i said to my husband, “i’ll just ask for another glass of pop” and after witnessing everything we had already witnessed he said, “you don’t want to do that.” so i drank my pop for fear that something terrible would’ve happened to my new pop if i had mentioned that there was something on my glass.
my husband was actually given a fork that was completely bent all to hell.
the waitress wrote down our order, came back about 20 minutes later and asked if we had ordered onion rings (which we had and she had written down) and she said they would be on the house because she forgot. (we ultimately ended up paying for them as she did not cross them off the ticket).
when she gave us our salads she couldn’t remember who had which dressing…which from our experience eating in restaurants, which we do quite often, this doesn’t usually happen unless you’re in a large party.
the place was loud with crashing and breaking noises.
the guy cleaning up the tables had to have been on methamphetamine.
the waitress REAKED of B.O.
i watched the same waitress that had previously dumped water all over a customer come in the room with a tray and she just about dumped the glass of wine on it.
food: not good
onion rings are nothing to brag about. the flavor was off and they tasted weird.
the lasagna had so much ricotta in it that it was a filthy, mushy mess. the overall flavor was also not good. i know a 3rd grader who can make a better lasagna than the one had tonight.
the red sauce had no flavor. period.
the lettuce in the salads tasted like it had been frozen.
the dressing was weirdly, too creamy.
the pop was watered down.
the waitress actually asked us if we smoked. she then told us that if we smoked we would understand why she kept us waiting because she just HAD to go outside and have a cigarette. and i’m sure she didn’t wash her hands after that.
the waitress also wore a white sweater and had spilled food all over herself. her appearance was scary to say the least.
but my husband says the stuffed green peppers were good!
July 10, 20111.0
Nothing is worth the effort. Service is awful, employees yelling, employees talking about customers negatively. There sauce is canned and flavorless. Seriously, nothing was good. Literally, nothing was good, food was overcooked or just plain disgusting. Stay away!
April 11, 20094.0
I reserved my judgment after reading the review from the lady complaining about about everything in this restaurant. I saw her review in numerous places, all basically the same.
I tried the place and completely disagree with her rant.
First, I travel, I don’t live in Des Moines. My grandmother was an awesome Italian lady from Italywho cooked a lot. I ate homemade Italian a LOT. I’ve eaten Italian food in most of the major cities in the US.
This place was packed. Food was good. I had the cacciatori, it was great. My wife, who is picky, had the chicken parmigiana, and she loved it. Accompaniments was good and plenty. The waitress was great, professional and attentive.
Restaurant was a typical family affair. Sure lots of talk, but with the happy customers a lot of whom were regulars. Lots of families eating sitting and talking, a friendly family place. And there were a LOT of real Italians eating there. All happy with their food and service. There were lots of kids too.
My conclusion? I will be returning to sample other dishes there.
Good sauce, chicken and additions were good.
Had a side of this and it was good.
February 26, 2015
I am Italian and grew up in the kitchens of Italian restaurants and my own grandmothers. I know Riccellis doesnt meet some peoples standards with their outdated decor and sometime loud disagreements but to me its home and comforting. I…
June 18, 2012
Let me start off by saying, I am a vegetarian. I have been for 8 years. Seeing as this is an Italian restaurant, and I enjoy the other Italian restaurants around Des Moines, I decided to go to Riccelli's with my mom and uncle to celebrate…
These dishes from the Riccelli's Restaurant menu are contributed by Menuism users directly, as part of a restaurant review, or as part of an image upload.