29 Middlesex St ( )
Haverhill, MA 01835-7488
29 Middlesex St ( )
Haverhill, MA 01835-7488
June 4, 20081.0
Let me start by saying that this is at least the 12th time I have eaten at The Roma. This weekend was, however, the first time I had thrown a party or had an event there. A little more than a year ago I had almost had my wedding there – thankfully I ended up not.
About six weeks prior to my parents anniversary I decided to through them a party. I decided it was going to be held at the Roma and called and made the reservation. At that time I have a asked for a reservation for 20-25 people. I inquired about how alcohol was handled, about having a cake table, and how the tables were to be set up. I was told that for parties that large, we would have to eat from their “Menu Of Four”. OK, fine, only 4 options. Then I realized I wasnt even allowed to pick the 4 dishes, they do that for you. I called back about 2 weeks prior to the actual event to confirm the reservation, ask if it was ok if the party grew by about 5 people, and once again inquired about how alcohol would be handled, as I was looking to have a cash bar. The woman taking the reservation told me that would be no problem. She also at that time told me that the group was going to be sitting at one long table. She was hpwever slightly rude, telling me after every question I think we already spoke about this the first time you called. So, I called and made the arangements for 2 centerpieces to be made.
The day of the event I arrive – and am immediatly told that another party grew to be larger than expected, and they are located where we would be. (Cheerfully, she tells me this…..she gives my reservation to someone else and happily tells me). So she takes me to the far back of the restaraunt to a large room that has 3 round tables set up in the corner, and 4 non-set tables taking up the bulk of the room. There was no cake table, we were no longer set to be near the bar, they made no effort to have the room fit the amount of people attending, and overall acted as if it were a surprise to them that they had a group of 25-30 people to attend to. When I tell the hostess that this is not acceptable, I was told that there was going to be one large table and have planned for that she acted as if I was giving her a lot of grief she didn’t want. When I pointed out all the extra tables that were in the middle of the room and the way the set tables were pushed off to the side she made no effort to break down the extra tables and remove them, she told me she could push the small tables to the side and carry in FOLDIBG BUFFET TABLES. I had a reservation set for weeks, and minutes before the guests arrive, they were totally unprepared. They finally found a place for us, however my guests were standing there waiting, watching me set up for 15 minutes. For a party of almost 30, there was only one waiter waiting on us. And that includes liquor – Once I was there I was told the guests couldnt go to the bar, that would cause too much confusion.
A guest asked for a coffee as his beverage and the waiter told him no? That he would get that with his cake. I was so embarassed.
I would stronly recomend that no one use The Roma for any event. You can call them 4 times before your day, and when they arrive they will not be ready for you, they will not honor anything they said, they will be understaffed, and they will deny your guests things as simple as coffee.
It was terrible, what I would expect from a pizza place. Cold pasta, no cheese over the top, and canned spaghetti sauce. Go somewhere else, I would suggest Olivia’s or Kruegers Flatbread.
July 15, 20121.0
This restaurant is the worst I have ever been too… The owners should be embarrassed by their staff and the quality of their food and establishment.
We rented one of the function rooms for a mercy meal for a recently deceased relative. When we arrived at the restaurant the room we had booked had been changed without notice into the loudest area of the restaurant so no one could hear the speeches being made.
When the food was served it was delivered to the wrong people (at every table) and the food served to me personally was obviously left overs not finished by another patron. The knife still had meat and sauce on it from the last patron. When I complained the waitress made a scene and argued back instead of just removing the dirty plate.
There was no (or very weak) air conditioning in the room. When we asked to make it cooler, we were told that because of the size of our party the room could not get any cooler.
February 10, 2013
The Roma *****\r This was written by the roma staff. No patron would ever write a revew like this. The Roma is a mediocre restraunt at best. And they cut your portions down by 25% to give you that Ten dollar special. The 14oz steak was…
November 20, 2008
This restaurant has been in business for many years with many owners.. The food is acceptable but needs a little more attention.. the several times that I have been there the food was over cooked..the waitstaff was very nice...
These dishes from the Roma Restaurant menu are contributed by Menuism users directly, as part of a restaurant review, or as part of an image upload.