If it is at all possible to give a negative star on this site, I would do it because the service is freaking ridiculous. We came on a Friday night, put our name on the wait list, then sat around in the cold (because despite having gas heaters around, they’ weren’t even turned on. What a service oriented this place is. Yes, that was sarcasm) to wait for an hour and a half . Then after seeing for the umpteenth time others being seated before us, we gave up and left. So yes, an hour and a half in the cold for no food. Awesome experience, isn’t it?
The most galling thing about this whole situation is we were told it would take about 40 mins, then 15 mins, and 90 mins later we were still not seated. When we raised up the issue, we were told that others have reservation and the policy is to sit them first. This is fine but you would think after seeing us there for that long someone would have the courtesy to explain the situation to us so that we could decide that maybe this wasn’t our night and to come back later. But all we got was the baiting treatment, having people lie to us again and again how we’re next. Don’t tell us that when you continuously sit others before us. I don’t know if the front staff is just stupid or they think we’re that stupid that we can’t see how we’re being ignored time and time again.
I hate using the race cards but honestly, I’m feeling this was an issue here. We’re Asians and as far as I could see, we were the only ones of our race there. Maybe because Asians are known to be push overs or something, but I just can’t understand why we were treated this way.
I have never had such a pure rage experience at a restaurant before. What kind of future do the owners think they have if THIS is the way they run the place?! It boggles the mind.
When I talked to the manager, I was told somewhat condescendingly that an hour and a half is the usual wait for a Friday night which wasn’t something that his staff told us. Great leadership that manager have right there.