Tu Casa

  • 1.0 star rating
1.0 rating over 1 review


30-10 Steinway St ( )

Astoria, NY 11103

Neighborhoods: Astoria

Description: Tu Casa is a Caribbean, Peruvian, and Latin American restaurant where most Menuism users came for a family meal.
Tags: Online Ordering, Caribbean, Peruvian, Latin American, Carribbean, South American, Latin, Dinner, Lunch specials, and Mexican
  • 81 dishes entered by diners at Tu Casa
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Reviews for Tu Casa

  • 1 review
  • First reviewed by ivanb
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Tu Casa

  • 1.0 star rating
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0 Votes

Chorros a la plancha

I’ve been to this place several times, food is good, service very sleepy and uncaring, but i never went there for the service itself, so i kept going for the food and the nice atmosphere. I decided to have a little party at my place and called the restaurant to order some food to pick up the day after, a sunday. I spoke with the owner, a certain William, and after deciding what i wanted to get he ran up my check and told me it would be 249 dollars including tax. i asked him to wait a couple of minutes so i could get my credit card to pay, but he told me that if i wanted i could just stop by later and pay in person. i replied that i work until very late at night and i could come only by 11 or so and i wanted to make sure that the food could be ordered and be ready for the day after without delay. He said no problem, they were to be open until 1 am.
Sure enough i drop by the place at 1130 the same day and i ask a counter person with frames but no lenses (??) to pay for the food i ordered. He didn’t know anything about it and was kind of annoyed that he had to attend me while working on other deliveries. I explained the whole story to the bored guy who just replied “ok, ok, so what would you like?” Told him exactly what i ordered to his boss, he ringed up the bill which came out at 279. I told him that it must be some kind of mistake because i went through the bill with the owner and there was a different outcome. He replied “man, this is what the computer says, i don’t know what you may have been told, but this is the price……..unless you want to pay cash, i can void the tax and it will be 249…”
Are you kidding me? Last time i checked it wasn’t LEGAL offering customer a “discount” if they paid cash so they may avoid paying taxes!!!!
I tried to explain the exponentially bothered guy that this was not what we discussed and he just liquidated me with an “so you want to order or not?”
I declined and told him to tell William that for 20 bucks he lost 250 and a customer, but the fake glasses man just turned around and said “ok, have a good one…”
I can take rude staff and also bad organization, but what i don’t tolerate is a “chorro” like this guy.

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Tu Casa is located near the cities of Steinway, East Harlem, Rybnik, Long Island City, and Sunnyside.
People found this by searching for: Tu Casa Restaurant Steinway, Tu Casa Astoria, Mi Casa In Steinway, Tu Casa On Steinway, Tu Casa Restaurant Astoria, Mi Casa Restaurant Astoria, Tu Casa Steinway, and Tu Casa 30 10 Steinway.

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Diner Survey Results (1 responses)

  •  "Nothing!"
  •  "Bad service."
  •  "No"