It’s a shame I can’t give it zero stars.

First, I ordered from the Courtyard by Marriott across the street. They seem to have a deal where they are the de facto room service. Their menu is in the hotel handbook. It was a Tuesday, relatively early (7:15pm) for dinner. My meal did not arrive until almost 9:00. This was after they claimed that it would take 40 minutes. I called and asked about my meal and the first person I asked about it was confused and unhelpful. The second person said that my meal was on its way. Twenty minutes later it arrived! Did I mention this place is across the street!!!!!

Second, my meal was cold. Not only was it cold, my chicken parm had a bone in it! The bread came with no butter and was cold as well. My cheesecake was mangled and toppled over.

Third, they force you to pay a gratuity. I HATE places that force you to pay gratuity. By doing so, it’s no longer a gratuity, it’s a fee. Call it what it is. I really did not want to tip the obviously unapologetic brat that delivered my meal.