netscape

this is the most shameful and humiliating experience I have ever had with an “upscale” resturant.
I invited guests for dinner the day before my wedding, the experience was horrible. Just the highlight, one of my guests ordered a steak well-done, it came with blood and total pink inside (I’d say it is rare). The waiter did not take care of it upon request, a cleaning kitchen man (his dress) came 10 min later to take the plate with the steak. 30 min later, the “original” steak was brought out with pink inside. it was the same steak for apparent fact that the side cut out matched the original one. I asked to bring the steak to my attention for inspection and was totally ignored. Several guests of mine were working on their dish while still half full, and the plates were taken away without asking. Perhaps it has something to do with the fact that some of my friends came from foreign county and it is easier to humiliate people who do not speak fluent English. 20% service fee was forced into the bill for absolutely no respect and no service while showing total arrogance. Call for management the same day, the next day and the day after, they all promis to call me and have a satisfactory resolution to this outrageous service and experience. Day after day of lies for not retuning my compliants and attend my requests, I kept calling till I got the highest manager’s attention and promise to compensate. Not surprise to find out that it did not happen either. Most of the talks reveals that these people are rediculously arrogant, and all the promise were lies as they build a business upon disrespecting and lying customers. This restaurant is for maximizing their profit while not deliverying and humiliate customer if they think they can get away with. I am pursuing credit card to dispute this charge now.
going to this restaurant one might set some expectation, don’t be surpised to come out with total dissapointment and humiliation.