thoughtfulcritic

While a TAC Quick guest in the past, I tolerated the staff’s poor attitude and dining room service in order to enjoy good Thai food. Last night though, I decided to try a different approach – delivery. Good food without disappointing human interaction was what I thought I would get. However, I received a cold, dry block of rice noodles with meager pad thai accoutrements, rubbery, greasy pot stickers and an apathetic response to my request that TAC Quick correct the substandard food they served me.

Hoodwinked, swindled, robbed – all describe the way I felt after a TAC Quick management member repeatedly told me, “it’s the way it’s supposed to be” and “it’s not fresh … it gets that way in transit.” The man on the other end of the phone also replied, “the restaurant can’t refund or remake the order because the kitchen is closing.” Unfortunately, at a cost of $16.65 – $4.95 pot stickers/$6.95 pad thai/$4.75 tax and delivery – last night’s dinner was supposed to be a treat. Before I conceded, I informed the man that I would post the above review and boycott his restaurant.

All that I’ve stated above begs the question to TAC Quick, what is the cost of bad business practice? The loss of my patronage may not be substantial. Undoubtedly though, the above review will impact some readers and point their business toward other, more delicious and friendly Thai restaurants.