tobytoby

Server: Wyatt L (#195)

What a horrible experience we had today at Tam O’Shanter. When I made the reservation yesterday I asked if I could use my coupons. The woman who took the reservation said “Sure!”.

When we arrived the restaurant, I showed our server, Wyatt, the coupons and he said that you didn’t accept them today. I told him that I was told when I made the reservations that I could use them. He said “Well, if they said you could…” So my husband and I ordered dinner.

When we were done, we put our coupon on the tab and Wyatt said “You can’t use these today”. He had said earlier we could. We would not have ordered had he said that in the first place.

I told the manager what happened, and he said , “Well, someone made a mistake”. End of story.

The coupon does not specify the “black out dates” for the coupon. The coupon states “Not valid on holidays, for special events or with any other offer or discount”. Mother’s day is NOT a legal holiday. That is why I asked when I originally made the reservation.

Tam O’Shanter ruined my Mother’s Day.

The food was great, but the service was horrible. The waitress kept talking to her friends and laughing. I swear she was intentionally ignoring us. When she finally acknowledged us and said “I’ll be right there”… and then she hid behind a pole and kept laughing with her friends! I had to go and get my own water and later I had to get my own take out box for our leftovers. There were only three tables with patrons at the time. The other two tables were her friends.

So even though I was very impressed with the chef, my husband and I left with a bad taste in our mouths from being treated with such disrespect.