After being an occasional customer, I will never be eating here again.
My friends and I went there to eat on a Sunday morning. A couple of them had just returned from over-seas travel, so we were excited to see them and planned to chat as well as eat. We arrived, and were quickly given a table.
We were assigned a waitress, who was large in body and personality, very condescending, short mannered, and always looking for shortcuts to make her job easier. She asked us to order multiple times, even after we said we were waiting for some one. She was rude when reaching in to grab drinks and bringing by food, often asking us questions when our mouths were full, expecting a response, repeating the same question multiple times, when we clearly could not answer because there was food in our mouths. She repeatedly spilled on the table, and lacked any kind of professionalism and pleasantry.
Finally we were done, and she brought by a check with 6 entrees together (although we were all paying separately). Upon going to the cashier, our waitress asked if we would just split up the check six ways. This was a horrible suggestion, as some of us had only coffee, while others had full meals. We asked that she split up the bill, and were met with contempt. After arguing for a few minutes she decided to do her job, and actually split up the check.
At this point we were given the bill. Already perturbed by the service, we scrutinized our bills to make sure we were not overcharged. We were overcharged, and were given a 20% blind gratuity to our bills, that were not displayed on the receipts. Horrified, we expressed that we had already left a 15% cash tip on the table. After a long argument, we were given a refund for the 20% charge.
This is borderline theft, as we were given no explanation for this hidden charge, and had already left a nice tip on the table in cash (despite poor service). This restaurant took advantage of the public trust. I wonder how many people leave tips, not knowing that they were ALREADY charged for a 20% tip.
This is a restaurant I will never go to again.