210 Monterey Ave
Capitola, CA 95010-3231
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Basil Thai

Cuisine: Thai, Noodles, Tea

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This place is terrible

This place is awful. Absolutely awful. I just had one of the worst food-related experiences here. I ordered 2 pad thai for pickup at 5pm, and was told twice that it would be ready in 25 minutes. I got hung up on my way so arrived about 40 minutes later, at 5:40. They told me they hadn’t started cooking it yet. I asked why this happened and explained that I am on a schedule, and this is not good business, and they said was “there were customers before you who ordered first”. I was furious but said we would wait. After 5 more minutes the incredibly rude woman there said they would not make my order. At this point I was with my son just looking in the fish tank just waiting. She just walked over and said they were not going to make my order. Of course I asked why… No explanation except for “there’s too much pressure”. I was furious.

We live right up the street in Capitola and my wife used to go there a lot a few years ago. But we will never ever go back and I recommend you avoid this place. I can’t review the food, but the service is the worst I have ever seen at a Thai restaurant. Generally they are very pleasant. But this place employs the most rude and careless people in Capitola.

AVOID!!!

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Basil Thai is located near the cities of Soquel and Rio Del Mar.
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