199 Boylston St
Chestnut Hill, MA 02467-1692
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Bernard's

Neighborhoods: Thompsonville
Cuisine: Asian, Breakfast, Cafe

Bernard's is a Asian, Breakfast, and Cafe restaurant where most Menuism users came for a romantic date, paid more than $50, and tipped more than 18%.

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tattan photo

tattan

 Boston, MA
 

Degraded staff regularly in front of customers

We have had Bernard’s several times in the past in their old location, mostly via take-out. The service was always “gruff” but not critical. The new location is very nice in appearance.

We actually had lunch at Legal Seafood a week ago and decided to see if Bernard’s was open yet? When we entered to take a quick look at the new location, we were met by a man asking us how many? When we explained we were regulars at their former location and wanted a quick look. He gave us a dirty look, didn’t even acknowledge we were regulars at their old spot and walked away from us, as if we were not welcome. We thought it was odd, but decided to try it the following weekend. Only after Legal Seafood was mobbed and a long waiting line.

What a disaster!! We sat at the bar. Our server was Paula who was absolutely excellent and efficient, which is what they need working the bar where there is more interaction with their customers. We thought the food was excellent….but the way they treated their staff in front of customers was outrageous and filled with Communist China practices! We saw the staff criticized openly at least 1/2 dozen times, and you could see it on Paula and a new (non Chinese) bartender’s faces as well. It completely turned us off, almost upsetting us!

They will NOT last long with those practices, especially with a large bar service, which they did not have at the old location. There are several restaurants in the outdoor shopping area (which is quite nice!). I doubt Paula will be there long as they are almost resentful to her pleasant and engaging service, it appears they prefer a stone face and no pleasantries!!

I doubt we will return. If we are in the area, we will likely go to Legal, The Cottage, Davio’s, the shake shack etc.

BUYER BEWARE! The good food is not worth watching people being belittled!

Fu Chow Fried Rice

Food was good, but soured by communist like treatment of staff who were already performing with excellence!

June 30, 2010
 

Fave Chinese Restaurant in Boston Area

Agree with other reviewers...the food is hot, fresh, light and not greasy. It's a small restaurant located in a mall. Even with a reservation, there may be a short wait. But the food is worth the wait. We especially enjoy the crispy fish…
August 7, 2009
 

Bernard's Restaurant is not your ordinary mall chinese food!

I love having lunch at Bernard's when I am at the Chestnut Hill mall. Who knew chinese food could be light & healthy? The food arrives quickly and is hot too. I love the spring roll appetizer and their soups are great.

Read 4 reviews on Citysearch »

11/07/2018

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Pros
The frozen dough is amazing, as well as the challah
Cons
Nothing was bad
9/17/2018

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12/16/2017

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9/29/2017

A Coffee & Tea chowhound from Brighton, MA tried Bruegger's Bagels Bakery in West Roxbury, liked it, and rated it . They liked the food, didn't like the service, and liked the ambiance.

Pros
I will write the cons. Only one person on duty from 6:00 am during the last 4 months. You have lost so many customers, some one needs to be fired.
Cons
NEED MORE PEOPLE SERVING LOYAL CUSTOMERS FROM 6:00 AM!!!!!!
8/11/2017

An American chowhound from US tried The Capital Grille in Thompsonville and liked it.

2/09/2017

A chowhound from Malden, MA tried Paparazzi in Thompsonville and liked it. They liked the food.

3/07/2016

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8/04/2015

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7/05/2015

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Tags
Asian Breakfast Cafe
Tips
  • Stop by daily until 4:30pm for bargain, sub-$10 lunch combinations.
  • Feel free to have that extra spare rib: except for some complimentary orange slices or pineapple chunks, dessert is not offered.
Website
Video
Hours
Mon-Thu 11:30AM - 10:00PM
Fri-Sat 11:30AM - 10:30PM
Sun 12:00PM - 09:00PM
Contact Business

Bernard's  Restaurant Reviews

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Bernard's is located near the cities of Brighton, Newton Centre, Newton Center, Newton Highlands, and Boston College.
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