5317 Indian River Road
Virginia Beach, VA 23464

Bruster's Ice Cream

Cuisine: Ice Cream & Frozen Yogurt, Catering, Smoothies

Bruster's Ice Cream is a Ice Cream & Frozen Yogurt, Catering, and Smoothies restaurant where most Menuism users came for fun with friends, paid less than $10, and tipped between 15% to 18%.

Offer Available!
  • 2/02/2021

    An Ice Cream & Frozen Yogurt chowhound from Washington, DC tried it, liked it, and rated it . They liked the food, liked the service, and liked the ambiance.

nightnday1009 photo


 Virginia Beach, VA

not worth going here

First thing I’m not happy with about this place was that I carry a sweet rewards card THAT IS STAMPED by this establishment. I may not come to this place on a regular basis but I do come atleast once a month or every 2 months. I went up to get a treat and my last punch on my card and I was told that I would not be able to use my punch card anymore and that my old punches do not carry over to my new card. Basically, I had to start completely over. After looking over my new card, it’s completely bogus. The old card allowed you to get a free cup or cone INCLUDING a waffle cone, but the new card does not let you get a waffle cone. The lady that was helping me was a jerk. She kept giving me an attitude and acting like I was bugging her because I couldn’t decide on what I wanted. I even let the people I was holding up go ahead of me, and she just snarled at me and took the next customers. She was completely rude to me and to other customers. Customer service should be number 1. I decided to come back another time, maybe she was having a bad day, and I witnessed her yelling at her employees. It was disturbing how she treated her own employees. I asked one of the employees why the rewards cards were switched and she told me it was because her manager decided to make new cards for the customers. As soon as I heard this, I decided that I couldn’t continue to spend my money on a place like this. It’s a shame, because out of the locations around here, this was the most pleasant one to go to. But after seeing the way she yells at her employees and her lacking customer service skills, I don’t want her to get a single penny from me. I will be reporting her customer service skills to the corporate office and hopefully they will do something about it. I don’t understand how someone could yell at a high schooler. Seems like a bully to me.

Ice Cream & Frozen Yogurt Good For Kids Catering
Contact Business

Bruster's Ice Cream  Restaurant Reviews

Copy the link below and paste onto your website or blog to display badge.

Bruster's Ice Cream is located near the cities of Virginia Beach.
People found this by searching for: Brusters Application Indian River Rd, Brusters, Ice Cream Sundae Indian River Rd., Brusters On Indian River Rd, Rally Hamburger 5317 Indian River Road, Ice Cream On Indian River Road, Brusters Virginia Beach Owner Is, Brusters Indian River Road, and Higher Heights Indian River Road.