21202 US-281
San Antonio, TX 78264
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Carl's Jr.

(Between Dupont and Rockport Rd)

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Grumper47 photo

Grumper47

 San Antonio, TX
 

Incorrect Order

On 8/11/2014 I ordered two famous stars sandwiches and specifically stated to the counter person “NO LETTUCE”. I had written that on the coupon also and pointed that out to him also. When my order was ready, I had him check the order no make sure there was no lettuce on the sandwiches. Well you guessed it, there was lettuce on both. I told him to remake both sandwiches and he sent them back. I stood there and watched a person in the back just remove the bun and take the lettuce off and put the bun back on it and re-wrap it and then do the same to the second one. My wife cannot eat lettuce (not even lettuce residue). Totally unacceptable for a food service facility. We have been there 3 times and 2 times the order was made wrong. Never again will we visit that facility or any other Carl’s Jr.

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