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Ciao's Pizza & Pasta

Cuisine: Italian, Lunch, Sandwiches

Ciao's Pizza & Pasta is a Italian, Lunch, and Sandwiches restaurant where most Menuism users came for a meal on the go, paid less than $10, and tipped less than 15%.

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Overall
71%
Food
83%
Service
50%
Ambiance
25%
Pros
"The food isn't bad...provided they feel like cooking. The service is horrid. If the door reads open till 2200, then serve the full menu till 2200. I've gone in at 2130 multiple times, only to nonchalantly be told cold subs only. They are beyond arroga"
"Their customer service sucks. Food is third class quality and what we ordered was burnt . When we stated eating Stromboli it tasted funny. It was burnt frim bottom allMost 75%. we took it back and they refuse to replace it. This is last time we ordered f"
"Food is good & quality of the dishes was a plus. "
Cons
"Rude, arrogant staff with no cooth...they creep out my female room mate, pizza is over priced. The food is mediocre at best and, they turn away customers if they don't feel like making a pizza which is the only decent thing on the menu."
Comments
"Stay away...unless you have a serious craving for pizza before 2100 hours."
  • 9/29/2017

    An Italian food lover from Milford, DE tried it, didn't like it, and rated it . They liked the food, didn't like the service, and didn't like the ambiance.

    Pros
    The food isn't bad...provided they feel like cooking. The service is horrid. If the door reads open till 2200, then serve the full menu till 2200. I've gone in at 2130 multiple times, only to nonchalantly be told cold subs only. They are beyond arroga
    Cons
    Rude, arrogant staff with no cooth...they creep out my female room mate, pizza is over priced. The food is mediocre at best and, they turn away customers if they don't feel like making a pizza which is the only decent thing on the menu.
    Comments
    Stay away...unless you have a serious craving for pizza before 2100 hours.
  • 7/13/2016

    A dining patron from Newark, DE tried it.

  • 9/07/2015

    An Italian food lover from Sicklerville, NJ tried it and liked it. They liked the food and liked the service.

  • 5/08/2015

    A diner from Ashburn, VA tried it, liked it, and rated it . They liked the food, liked the service, and liked the ambiance.

  • 8/30/2014

    A dining patron from Newark, NJ tried it and liked it. They liked the food and liked the service.

  • 7/15/2014

    A diner from Ashburn, VA tried it.

  • 4/11/2014

    An Italian chowhound from Ashburn, VA tried it.

  • 1/10/2014

    An Italian chowhound from Ashburn, VA tried it, didn't like it, and rated it . They didn't like the food, didn't like the service, and didn't like the ambiance.

    Pros
    Their customer service sucks. Food is third class quality and what we ordered was burnt . When we stated eating Stromboli it tasted funny. It was burnt frim bottom allMost 75%. we took it back and they refuse to replace it. This is last time we ordered f
  • 12/05/2013

    An Italian chowhound from Newark, DE tried it.

  • 10/26/2013

    A diner from Washington, DC tried it, liked it, and rated it . They liked the food, didn't like the service, and didn't like the ambiance.

    Pros
    Food is good & quality of the dishes was a plus.
 

Worst Customer Service in Delaware

Ciao Pizza definitely has good food, the problem is, it’s hard to recommend doing business with them. They’re customer service is absolutely horrible. Arrogance is the first thing that comes to mind when trying to describe the employees and management of this establishment. They regularly change their schedules to suit them outside of their published information, their delivery persons are rude and order takers difficult to deal with. I try to keep giving this establishment chances, and while the food is quite good, the level of aggravation trying to obtain it is truly not worth the effort. These are examples of situations I have encountered:

1- Call during normal delivery hours and told they were not delivering (this happens quite often, not just once or twice)

2- Half hour to closing being told on a walk-in “We’re not making any more food you can only get what you see on the counter” (this is usually old Pizza and pastries they didn’t sell that day)

3- Delivery people demanding the amount of tip they want even after showing up almost an hour late.

4- Wrong order delivered and refusal to return with correct order.

There are other examples of rudeness and poor customer service but these are my top 4. It is really ashame because to their credit the food is quite good.

Pizza

Their Pizza is very good as well as other dishes.

Tags
Italian Dinner Lunch
Website
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Ciao's Pizza & Pasta  Restaurant Reviews

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Ciao's Pizza & Pasta is located near the cities of Radnor Township, Brookside, and Windy Hills.
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