El Sombrero

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Cuisine: Mexican, Breakfast, Catering

Offer Available!
Overall
94%
Food
90%
Service
86%
Ambiance
85%
Pros
"White queso"
"Best hot sauce and fresh chips Good food and friendly servers."
"Shrimp chimichangas"
"Fast and comfortable"
"Queso blanco"
"Everything"
Cons
"poor customer service skills, food was horrible and they wouldn't refund my money"
"not worth the price"
"None"
Comments
"Love the food and services"
"No"
RSCOGGINS photo

RSCOGGINS

 Atlanta, GA
 

Terrible, Terrible, TERRIBLE

During my recent visit to Longview, TX, a friend of mine who is a Longview native suggested we go to El Sombrero. I have never been so dissapointed with service, quality of food, and atmosphere in a restaurant as I was with this one. To begin the silverware was nasty, when I asked for another set the waiter mumbled “Pinches gringos” in spanish to the buss boy next to him which translates to “stupid whites”. Both of our orders came out wrong, and we sent them back. Our new order was cold and burned. The waiter had a bad attitude from the get go and just got worse as the night moved on. When we confronted the “manager” who we later found out was the owners mother about these issues she offered no solution. Moreover she would not provide us with her name nor the owners name. DINER BEWARE! The food is terrible, the service is terrible, and the atmosphere is awful, overall a most deplorable restaurant experiance. El Sombrero is not worth your time!

Tags
Mexican Breakfast Takeout
Website
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Hours
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El Sombrero  Restaurant Reviews

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  • 6/03/2016 A diner from Grand Prairie, TX tried it and didn't like it.

  • 5/23/2016 A diner from US tried it, liked it, and rated it 5 stars. They liked the food, liked the service, and liked the ambiance.

  • 4/27/2016 Maddiel tried it, liked it, and rated it 5 stars. Maddiel liked the food, liked the service, and liked the ambiance.

    Pros
    Great Food, Order ANYTHING.. It's ALL delicious!
    Cons
    Go early, they are fast but great food draws crowds!
  • 2/20/2016 A diner from Euless, TX tried it, liked it, and rated it 4 stars. They liked the food, liked the service, and liked the ambiance.

  • 1/22/2016 A diner from Tyler, TX tried it.

  • 1/12/2016 A diner from TX tried it, didn't like it, and rated it 1 star. They didn't like the food, didn't like the service, and didn't like the ambiance.

    Cons
    poor customer service skills, food was horrible and they wouldn't refund my money
  • 12/08/2015 A diner from Dallas, TX tried it.

  • 11/20/2015 A diner from TX tried it, liked it, and rated it 5 stars. They liked the food, liked the service, and liked the ambiance.

    Pros
    White queso
  • 5/29/2015 A diner from TX tried it, liked it, and rated it 4 stars. They liked the food, liked the service, and liked the ambiance.

    Pros
    Best hot sauce and fresh chips Good food and friendly servers.
  • 5/14/2015 A diner from TX tried it, liked it, and rated it 5 stars. They liked the food, liked the service, and liked the ambiance.

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