Emack & Bolio's

I’ve come to the Emack & Bolio’s store at Brookline Ave. in Boston’s Fenway area several times over the past several months, looking to purchase my favorite flavor — their excellent maple walnut — only to be told that it’s not in stock. It’s really the only product which for years has endeared me to the brand. It’s annoying that in spite of the complaints I’ve made each time I’ve been disappointed, the management and staff — as is so often the case with corporate laxity toward customer service and satisfaction today — offers some lame excuse as to why that flavor happens to be consistently out of stock when I visit.

I guess I’ll stop by one more time in the near future, and if I’m disappointed again, will try my hand at making a premium maple ice cream recipe at home and forget that the company ever existed.