2064 W Southern Ave
Mesa, AZ 85202
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Filiberto's Mexican Food

Cuisine: Mexican, Latin American

Filiberto's Mexican Food is a Mexican and Latin American restaurant where most Menuism users came for a meal on the go and paid between $25 and $50.

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  • 8/07/2014

    A Mexican food lover from San Jose, CA tried it, liked it, and rated it . They liked the food, liked the service, and liked the ambiance.

claudia81 photo

claudia81

 Mesa, AZ
 

Un satisfied costumer

Dear Filibertos,

My name is claudia, I just experienced worst service ever!! I went in because we LOVE your menudo, I ordered 2 menudos EXTRA HOMMINY very little meat, she said ok but it would take 20 minutes because menudo was not done, which was ok with me. Once i got home all i had was meat….NOT ONE GRAIN OF CORN! I immediately called in to make a complaint and spoke with the drive through server, while still on the phone she asked the cook if he had put any corn and he said they didnt have corn…but I had asked for extra corn and nobody said a thing! I would not have ordered AND waited 20-25 min if they had told me there was no corn. The woman said she would give me store credit for NEXT week and get 2 free menudos or I can come in and get my money back today. I returned to get my money back, spoke to the same woman; I told her I was there to get my money back…what she responded is my MAIN complaint, she asked me for the 2 menudos that I bought…if i wanted my money back…my mouth dropped. Now…Im not in the food industry but isnt that a BIG NO NO for fast food business’?..against the law?? Whats one to think, am I getting fresh food? Or am I eating what someone returned because there order wasn’t right? What was she going to do with it?? Throw it away?…dont you want to keep me as a customer?? Make right, 100% refund for the INCONVENIENCE! I told her I wanted my money back so that I can go to a grocery store to BUY canned corn and finish her job so i can finally eat menudo… She said Oh well..since I didnt bring the menudo back she will only refund one.I took my 50% refund because I wasn’t going to argue with her (I guess filibertos costumers are NEVER right!) You are losing a costumer, money would be appreciated but this is just wrong and disturbing..shouldnt ever happen..once food is given to costumer it MUST never return…wrong or right orders. whats right is right is the principal of my complaint..when you hear menudo..you think corn (homminy) and pansas(meat) maybe patas (feet) but FOR SURE you expect CORN!! I would appreciate a response so that I know that something will be done. That woman needs better costumer service skills and chef needs to care about his job and make food right! Thank you for your time

menudo

Dear Filibertos,

My name is claudia, I just experienced worst service ever!! I went in because we LOVE your menudo, I ordered 2 menudos EXTRA HOMMINY very little meat, she said ok but it would take 20 minutes because menudo was not done, which was ok with me. Once i got home all i had was meat….NOT ONE GRAIN OF CORN! I immediately called in to make a complaint and spoke with the drive through server, while still on the phone she asked the cook if he had put any corn and he said they didnt have corn…but I had asked for extra corn and nobody said a thing! I would not have ordered AND waited 20-25 min if they had told me there was no corn. The woman said she would give me store credit for NEXT week and get 2 free menudos or I can come in and get my money back today. I returned to get my money back, spoke to the same woman; I told her I was there to get my money back…what she responded is my MAIN complaint, she asked me for the 2 menudos that I bought…if i wanted my money back…my mouth dropped. Now…Im not in the food industry but isnt that a BIG NO NO for fast food business’?..against the law?? Whats one to think, am I getting fresh food? Or am I eating what someone returned because there order wasn’t right? What was she going to do with it?? Throw it away?…dont you want to keep me as a customer?? Make right, 100% refund for the INCONVENIENCE! I told her I wanted my money back so that I can go to a grocery store to BUY canned corn and finish her job so i can finally eat menudo… She said Oh well..since I didnt bring the menudo back she will only refund one.I took my 50% refund because I wasn’t going to argue with her (I guess filibertos costumers are NEVER right!) You are losing a costumer, money would be appreciated but this is just wrong and disturbing..shouldnt ever happen..once food is given to costumer it MUST never return…wrong or right orders. whats right is right is the principal of my complaint..when you hear menudo..you think corn (homminy) and pansas(meat) maybe patas (feet) but FOR SURE you expect CORN!! I would appreciate a response so that I know that something will be done. That woman needs better costumer service skills and chef needs to care about his job and make food right! Thank you for your time

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Mexican Takeout Latin American
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Filiberto's Mexican Food  Restaurant Reviews

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Filiberto's Mexican Food is located near the cities of Pomona.
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