820 Expo Dr
Smyrna, TN 37167-5699
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O'Charley's

Cuisine: Bar & Grill, American Traditional, Lunch

Offer Available!
ennovy photo

ennovy

 Smyrna, TN
 

SERVICE

Went to Smyrna’s O’Charley’s, was told the wait time would be 20 min. so was everyone else that came in after us ( a party of 2 ). Noticed that there were several tables that were open but no one was being seated at any of them. Instead some people who were told 20 min. seating time, they said no and left. At least 3 times this happened. I don’t know how many were in their party. I know this cause we were sitting right across from the hostess’s stand. Finally got seated, took a few minutes for a server, who was waiting on the booth right behind us. Finally came over took our drink order, and then before getting it, stopped at that booth again, and proceeded to talk to these people again, finally about three to four min. later she looks back and see me looking at her then she leaves and gets our drinks. She takes our order and comes back to this booth again where she picks up a small child around 2 or 3 and shows her off to all the staff in the kitchen. When she comes out she has a basket of bread and delivers it to some quest sitting behind us with child still in her arms. She and another female server run around all over the place with this child in their arms. Our food finally came out, food was good, but needed a refill on our drinks, only after I waved at her did she notice us and get us refills. Most of the time she stood with in four feet of us and ignored us. She was too busy talking to who ever owned the child, there was 5 people in that group, did not see any of them eating. I like O’Charley’s but if this happens again I will find the manager, which by the way did not see that night. The 26 of MAY, between 7:30 & 8:30. Thank You

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Bar & Grill American Traditional Dinner
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