7900 N May Ave
Oklahoma City, OK 73120
Call

Pizza Hut

Cuisine: Pizza, Lunch, Catering

Offer Available!
  • 4/26/2017

    A Pizza chowhound from Oklahoma City, OK tried it.

    Original-2-300x200

    Pizza Hut has long been one of the most popular pizza chains around. But exactly how did it get its start, and how much cheese and pepperoni does it use every year? These are important questions, ...read more

    Pizza

    Photo by redpeyton Pizza is a food so beloved in the U.S. it seems like it’s been around forever, but there are some immediate clues that pizza as we know it today is a relatively new invention. ...read more

SAHARAPERRINE photo

SAHARAPERRINE

 Oklahoma City, OK
 

WORST CUSTOMER EXPERIENCE!

I HONESTLY DONT EVEN WANT TO GIVE A ONE STAR IT WAS THAT HORRIBLE.SO WE TRIED TO ORDER PIZZA ON THE PHONE (WHEN WE CALL IN THE ORDER WE USE MY HUSBANDS # WHEN WE ORDER ONLINE WHICH IS VERY RARELY I HAVE MY # ON MY FORMER PIZZA HUT ACCT) MONDAY NIGHT WE WANTED THE SAME PREV ORDER WE HAD ORDERED ONE WEEK AGO BUT WHEN HE READ THE TOTAL IT WAS $15 MORE THAT THE DEAL WE USE. (2 MEDIUM FOR 6.99 EACH) SO I QUESTIONED HIM ABOUT IT AND HE SAID THATS ONLINE ONLY…I SAID AS OF ONE WEEK AGO AND HE SAW (I GUESS A LIGHT BULB CAME ON) THE PRICE DIFFERENCE AND HE SAID YES ITS ONLY AN ONLINE SPECIAL. SO I WAS A LITTLE ANNOYED BUT ORDERED ONLINE AND THANK GOD I CHOSE CASH OR WE WOULD HAVE BEEN REALLY SCREWED ON GETTING OUR MONEY BACK TO DO THE BASIC COMPETENCY LEVELS THAT THIS STORE MANAGER DAVID HAS BC AFTER THE ORDER IT GAVE ME THE OPTION TO TRACK THE PIZZA (FYI CONSUMERS IT IS A VERY SAD ATTEMPT TO COPYING DOMINOES TRACKER, WHICH MY KIDS AND I PREFER ANYWAYS BUT MY HUSBAND IS THE ONE THAT CARED FOR PIZZA HUT)SO AT 6:00 P.M. THE TRACKER TELLS ME ITS PREPARING FOOD. WE START WORKING ON KIDS HOMEWORK AND WATCHING TV IN THE LIVING ROOM (12 FEET AWAY FROM FRONT DOOR AND WE HAVE AN OPEN FLOOR PLAN AND 2 DOGS, JACK RUSSELL AND DOBERMAN)THEN I GET ANOTHER MSG SAYING FOOD IS BEING DELIVERED AT 6:16 P.M.(PER MY TEXT MSGS) SO WE FINISH UP THE HOMEWORK AND GET READY FOR THE FOOD AND PUT THE MONEY BY THE FRONT DOOR. WE START WATCHING ONE OF OUR SHOWS AND MY HUSBABD ASKED WHERES THE FOOD?? I SAID GOOD QUESTION ILL CHECK. IT WAS NOW 7:24 P.M. 1.25 HOURS SINCE IT TOLD ME AND STILL WAS SAYING DELIVERING (B.S. DOMINOES KNOCK OFF) SO I CALLED THE STORE JUST TO BE TOLD BY GOOD OL DAVID (FACETIOUS MUCH) THAT THEY TRIED TO DELIVER IT AND THERE WAS NO ANSWER. HE JUST STARIGHT UP LIED TO ME OR HIS DELVIERY GUY LIED TO HIM BC NO ONE SHOWED UP TO OUR HOME TO TRY TO DELIVER THE PIZZA, SO BY THAT TIME MY HUSBAND IS ON THE PHONE WITH HIM AND THE MANAGER (CHICKEN S***) HANGS UP THE PHONE. THEY DO THIS PHONE TAG BACK AND FORTH AND SO WE CALLED CORPORATE OFFICE. DUSTIN MAKES COMPLAINT WITH A NICE GUY AND TELLS HIM WHAT HAPPENS AND THEN WAS TOLD SOMEONE WOULD BE CONTACTING YOU REGARDING THIS W/N THE NEXT DAY OR TWO SO I TOLD HIM I WAS GOING TO HOLD OFF ON THE REVIEW TIL HE HEARD FROM SOMEONE, THEY CALLED YESTERDAY AND MY HUSBAND SAID MAN PPL AT PIZZA HUT MUST HATE THEIR JOBS OR LIFE BC THIS GUY COULD HAVE BEEN DAVID FOR ALL HE KNEW BC HIS DEMENANOR WAS REALLY OFF.WHICH IM GLAD WE WERE REMEMBERED TO RECORD THE CONVERSATION BEFORE GOING ANY FURTHER IN TO IT.BUT YEA HE DIDN’T BOTHER TO LOOK THROUGH NOTES OR REVIEW THE ISSUE BEFORE CALLING DUSTIN TO JUST SAY WHATS THE PROBLEM? DUSTIN SAID DID NO ONE TALK TO YOU ON WHATS GOING ON OR GIVE YOU THE NOTES FROM YESTERDAY? THE GUY SAID NOPE DIDN’T READ OR TALK TO ANYONE SO WHATS THE PROBLEM? HE THEN GOES INTO THE STORY ALL OVER AGAIN AND THE WHOLE TIME HES BEING TREATED LIKE A NO ONE AND THAT HIS SITUATION DOESN’T MATTER…IT WAS A BUSY MONDAY NIGHT WITH KIDS SPORTS AND HOMEWORK AND LONG DAYS FOR BOTH OF US BEING TWO BUSY FULL TIME WORKING PARENTS AND TRYING TO FEED THEM BEFORE THEIR SHOWERS AND BEDTIME. THE WHOLE DEAL WAS JUST SUCH AN INCONVEINCE.WE THEN ORDER FROM DOMINOES AND HAD A LEGIT TRACKER AND GREAT CUSTOMER SERVICE AS ALWAYS AND AN ACTUAL COUNT DOWN TO YOUR FOOD! THIS UNFORTUNATELY WASN’T THE FIRST TIME WE HAD ISSUES WITH THE EMPLOYEES/MANAGER AT THIS STORE BUT IT WASN’T ANYTHING LIKE A FLAT ASS LIE THEY TRIED TO SELL TO US!!! MORAL OF THE STORY DON’T WASTE YOUR TIME, MONEY OR ENERGY SOMEWHERE THAT LACK IN CUSTOMER SKILLS TRAINING AND JUST CALL DOMINOES! WE ARE NO LONGER A PIZZA HUT FAN (WELL MY HUSBAND) WHOEVER FIRST TOOK THE MESSAGE AND INFO AND ACTUALLY DID HIS JOB BY TAKING THE TIME TO HEAR HIM OUT AND GET ALL INFO HE NEEDED HANDLED IT VERY PROFESSIONALLY AND SHOULD BE PROMOTED TO THE MAN (THAT MADE THE SECOND CALL FROM CORPORATE AKA RUDE JUST LIKE THE MANAGER)POSTIION AND HONESTLY THINK THAT PPL IN THAT STORE COULD USE SOME TRAINING ON HOW TO INTERACT WITH CUSTOMERS AND HOW TO STILL MAINTAIN PROFESSIONALISM.#XCUST

Tags
Pizza Dinner Lunch
Tips
  • Diners who join the "Very Into Pizza" program get a free pizza with membership; for every two pizzas ordered in a month, members earn another free pie.
Website
Video
Hours
Contact Business

Pizza Hut  Restaurant Reviews

Copy the link below and paste onto your website or blog to display badge.