23 E Linwood Blvd
Kansas City, MO 64111-1115
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Popeye's Chicken & Biscuits

Neighborhoods: Broadway Gillham
Cuisine: Fast Food, Lunch, Catering

Popeye's Chicken & Biscuits is a Fast Food, Lunch, and Catering restaurant where most Menuism users came for a meal on the go.

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johnlc photo

johnlc

 Kansas City, MO
 

Customer complaint by neighborhood resident of 25+ years...

I luv, at least 4 fast food, Popeyes Chicken, in spite of their 50/50 percent of getting the order right/wrong. But last nite was the final indignity. i went to the ordering board & speaker & was given some kind of instruction which was unintelligible. Three times i tried 2 get someone 2 respond, asking, “Hello…anyone there?” No response. I drove up 2 the pickup window & told them I didn’t hear what was said & that I’d gotten no response 2 my requests; so, I asked, may I order from here (because no one was behind me in line). The young lady, with her hands in her pockets, who was quite obviously not engaged in any activity, looked @ what appeared 2 b her supervisor. She then said, “No you will have 2 go back around.” I asked politely 4 the mgr. He was, indeed, the man whom she had glanced @ prior 2 refusing my request. I asked Chris, the mgr., would he let me order & he repeated the young lady’s line that I would have 2 go around again. I pointed out that I knew how their system worked & that the young lady who was right in front of me would b taking the order & that I had been a quasi-regular customer since the place had first opened, @ least 20+ yrs ago. He repeated, with a little too much enjoyment ,that I wud have 2 go back around (there were still no other customers either ordering or inline). Now, I sympathize with the average employee who probably gets less than a livable wage, but Chris had no business being so rigid & inhospitable & he probably does make over minimum wage. Regardless, I told them they had lost me as a customer forever, that I wud not b returning. He seemed totally unconcerned. Recommendation: if u don’t mind having 2 check each & every order 2 correctness & dealing with poor mgtmt, have @ it. I don’t expect 5 star service but just a little courtesy is, by my account, not asking 4 too much.

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Popeye's Chicken & Biscuits is located near the cities of North Kansas City, Kansas City, and Rosedale.
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