6821 Johnson Dr
Shawnee, KS 66202-2311

Popeye's Chicken & Biscuits

Cuisine: Fast Food, Chicken, Lunch, Catering

Offer Available!
  • 2/12/2015

    A Fast Food, Chicken chowhound from Dallas, TX tried it and liked it. They liked the food and liked the service.

Rhett photo


 Overland Park, KS


On August 31st I went through the drivethru of Popeyes store #2721 at 7:34PM ordering a 12 Pc spicy tender family meal. After placing my order I pulled forward to the window to pay for my food. After which I recalled that my pregnant wife enjoys the cherry pies and asked to order one there at the window, even offering to come inside for it if need be. The woman at the window was pleasant, polite and courteous. Gavin, however came over, aggressively overpowering this woman’s role (hate to see what he is like at home…angry tubby little fellow that he is) and seemed unsettled that I had added a pie. They ran my card and charged me for the pie, then grabbed a pie and proceeded to act as though he placed it in the bag of my order. It was not until I had gotten home that I realized he never placed it in the bag and that he had kept it instead. At this point I called the store and spoke with a different employee. I asked to speak to the manager who refused to take my call. I was incessant about needing to speak with her as I was upset that not only was I treated so POORLY but also that Gavin went out of his way to pretend to place the pie that I had paid for into the bag only to intentionally keep it out of hate or spite or what it may be. After not getting the manager on the phone I was placed on hold for over 30 minutes. After hanging up, I tried repeatedly throughout the night to call back and the phone was intentionally left off of the hook. (I heard the manager instruct her employee to just leave it and she did not want to deal with it.) Eventually I called the corporate line and spoke with a lovely woman who seemed sincerely vested in my situation. She had told me she filed the complaint and I would be hearing something soon. I was very patient due to the kindness of the corporate woman and eventually after hearing nothing decided to go into the store again. At this point I asked for a manager and the employee who originally answered the phone and attempted to get his manager asked if I was the pie guy. The manager came over and this employee told the manager in front of me that he saw Gavin intentionally steal the pie. I was very surprised to discover this. She scurried him away and then refused to refund the $1.41 pie. This is only $1.41 but the fact that I have been treated so poorly and they refuse to be willing to resolve the issue created by their employee Gavin upsets me on a very deep level. I have been VERY patient in this matter and enough is enough. The manager at one point even began defending Gavin and redistributing the blame onto me. This is UNACCEPTABLE. Gavin and Popeyes stole my money and when speaking with the manager to find a resolve I gained permission and filmed as she told me she acknowledged her employee saw Gavin steal my pie, intentionally charge me for it and act to give it to me to only keep it, and that she was not going to do anything to remedy the situation. At this point I called corporate AGAIN and requested management. EVEN THE MANAGEMENT OF CORPORATE refused to attempt to resolve the issue, only furthering my frustration and wasting more of my time. I have been promised calls from the GM and STILL absolutely nothing. This is sickening to me that not one person cares about employee theft and a $60 per month customer. I am furious and I want Gavin reprimanded. I am not above filing a $1.41 police report. I DESERVE my full order refunded – $28.42 + $1.41 Totaling = $29.83. #boycottaggressivetubbygavin

Tubby Gavin Gulped Stolen Pie

You never get it because gavin is an aggressive tubby little thief

Good For Kids Fast Food, Chicken Lunch
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Popeye's Chicken & Biscuits  Restaurant Reviews

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Popeye's Chicken & Biscuits is located near the cities of Merriam, Lake Quivira, and Shawnee Mission.
People found this by searching for: Popeyes Shawnee and Popeyes On Johnson Drivein Shawnee Kansas Franchise Owner.