Quick & Delicious

The first time we ate at Quick and Delicious we had the best service. Our waitress went above and beyond and was extremely friendly, she was a huge part of why we decided to return a few more times. In April we purchased gift certificates through restaurant.com. On a previous visit we had used one of those certificates. When we went yesterday we were told it could not be accepted. We paid with cash and did not have the full amount with us to cover the bill without the use of the certificate. We wanted to talk with the manager, but she was not there. Our original server went ahead and accepted the certificate because she wanted to make sure we returned. However, she told us her pay would probably be docked. We gave her our number and asked for the manager to call. The manager called us and was extremely rude. She refused to listen to what I had to say. I wanted to let her know that she had a remarkable employee and that because of her we would be back and that docking her pay, in our opinion, was unfair. She made it clear that rules are rules and that the server should not have accepted it and she would be paying for it. I have no idea why server who is good as the one we had would stay at a restaurant when she is treated so poorly. I am certain she could do better elsewhere. We had intended to return but after my phone conversation with the manager we will never go back. I can’t support a business that treats their employees so poorly.

I used to like this place, but over the past couple years its really gone downhill. The prices have doubled, the portions are smaller, the service has declined. Then recently I was given one of the Restaurant.com gift certificates for Q&D which program they chose to participate in that had just been bought in May of 2014 with “No Expiration Date,” and when I tried to use it just a month later they refused to accept it and basically said they didn’t have to honor it because they had no contract with Restaurant.com and reneged on their promise to accept such certificates. It’s like bait and switch. So at this point I wouldn’t recommend them at all – they’re not trustworthy, the food is just so so, and the price keeps going up. Mostly elderly crowd too.