4522 Fredericksburg Road
San Antonio, TX 78201

Rico's Diner

(North Central)

Neighborhoods: Balcones Heights
Cuisine: Diner, Hamburgers, American

Offer Available!
  • 7/19/2017

    Tammydd69 tried it.

  • 7/19/2017

    A Diner chowhound from San Antonio, TX tried it.

TammyDD69 photo


 San Antonio, TX

Terrible Customer Service

A customer service story, it’s long so stick with me. I had not eaten dinner and was at Wonderland Mall and made the decision to eat at Rico’s Diner. I ordered a very simple meal of a Pita with chicken and fries, the Blue Plate Special for the day, and a bottle of water. When the order was up, the owner was putting ketchup on top of the container my meal was in and I asked if instead, I could have ranch dressing. I was told it was .30 cents. I advised I didn’t have cash on me (I used my card for the just under $9.00 meal and had already paid) he smiled and said, "I’m sorry, ma’am, but it’s .30 cents. I walked away thinking that there are other choices in that mall food court and that simple act, though minor would make me never choose to spend my money there. When I say the meal was simple, it was very simple and light on the fries so nothing I would be like, “This is the best thing ever so I will overlook the lack of customer service.” After I finished the meal I decided to give the feedback to the owner. Instead of his response being that of someone who would care to lose my business he responded by mentioning McDonald’s and how they charge for ranch dressing too. ACTually, they don’t for one, they do if you want extra sauces but for the record, I have never been charged there for sauces (I get the sweet and sour for my fries, it’s great, you should try it!) Since his response was such I advised him, one by one, the extra things that every other restaurant in the food court had done at one time or another in the years I have been going there. (I live close) And because his response was less than ideal from a customer service standpoint I started the sentence, “I have a large following on my social media…..” I didn’t even finish my sentence and he called mall security. He tried to tell the security officer that it was harassment for me to threaten to post something negative about him on social media, he also went on to threaten to sue me if I did. So I am not posting a single negative word about Rico’s Diner in Wonderland Mall, I am simply telling you the story of what happened. By the way, the Mall security officer advised him that it was not harassment and that he could not do anything about me posting about his establishment. Do I really care that I didn’t get free ranch dressing? No, all of the feedback I was attempting to give him was about customer service and it was met with Mall security being called. Was the food bad? No. Was it affordable? Debatable. Did I get treated like he cared to have my repeat business? Absolutely not.

Dinner Diner Hamburgers
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Rico's Diner  Restaurant Reviews

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