2500 Calvert St NW
Washington, DC 20008
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Robert's Restaurant

Neighborhoods: Massachusetts Heights
Cuisine: American, Fusion, European

Offer Available!
GastroEclectico photo

GastroEclectico

 Phoenix, AZ
 

Not even close to what this place should be!

I’ve been coming to the Omni Shoreham for years attending primarily business meetings, regional and national conferences, and have always been awed by the incredible attention to detail, their focus on customer service and satisfaction, not to mention the magnificence of size and décor perfectly married to function and convenience. So it was not difficult to decide on this year’s family and friends, eighteen of us, for our annual traditional Easter Brunch event being at the Roberts Restaurant at the Omni Shoreham with its rich track record of culinary quality and gastronomic heritage. Big mistake! It’s extraordinary to me that not one person in our entourage was satisfied with the brunch. First of all, the online advertising as to what food, drinks and amenities were included for this special brunch was misleading. Secondly, the overall décor and set-up was lacking the festive Easter expectations (with the exception of a melting ice bunny). Thirdly, the spread was unbecoming a first rate hotel, let alone a bragged-about restaurant, with such historically positive reviews. And finally, the ill prepared staff, inexperienced servers and less than average wait service. I can only say that my first impression of seeing dead flowers at every table as far as the eye could see in this ballroom was eerie scene. Although the tables were nicely and correctly laid out, the culinary flatware, glassware and china were for naught as they were barely utilized. Water was served late, it and the optional champagne were served arms reaching over patrons faces, coffee never came until we were about to leave, dishes were seldom cleared when finished, attention to patron needs went unheeded, servers disappeared forever, and we were never told, they had no tables that would accommodate our large party! I will say, the food was, at its best, OK. Not what one would expect here. The Virginia Ham, the Beef Burgundy and the Crab Cake were the best to speak of unlike most everything else; we could have gone elsewhere and for a lot less money and inconvenience. The omelet station really bothered me because not only was it lacking in the expected additives, but the attendant did not speak, did not smile and seemed as if he was not interested in being there! The meat station was somewhat better, but fairly bare – very limited choice of cuts! If this is the best Roberts Restaurant and the Omni Shoreham can do – they have lost future patronage from eighteen folks (not to mention the negative word-of-mouth).

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Robert's Restaurant is located near the cities of National Harbor, Naval Anacost Annex, Washington D C, Fort Lesley J Mcnair, and Rosslyn.
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