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Steve's Pizza

Neighborhoods: Palmetto Bay
Cuisine: Pizza, Italian, European

Offer Available!
  • 1/26/2017

    A diner from Miami, FL tried it.

  • 9/14/2014

    A Pizza food lover from Miami, FL tried it, didn't like it, and rated it . They liked the food, didn't like the service, and didn't like the ambiance.

  • 5/06/2014

    A Pizza chowhound from Miami, FL tried it and liked it.

  • 4/13/2013

    A Pizza chowhound from Miami, FL tried it and liked it.

JSM photo

JSM

 Miami, FL
 

Bad Management & Poor Customer Service

Unfortunately, the management tonight was TERRIBLE! Manager tonight was TERRIBLE! Extremely rude and disrespectful. We have a team that has placed multiple orders (about $50-$90 each time) for delivery to the hospital down the street. While the prices are higher than the regular chains, the food has been reasonably good. A few times it’s been rather cold, but since we have a microwave in the lounge, no need to complain. However, tonight was the LAST straw!!! We called to place our order as usual, but this time the price for one of the plates was higher than the menu online. This plate has been ordered multiple times (Lobster Ravioli) and this was the first time this was an issue. Called this establishment to speak to someone about the discrepancy. The initial person explained the price online is incorrect, he said maybe that’s the price if you order online and he couldn’t do anything. Obviously, he seemed unsure so we asked to speak to a manager. In my opinion, we are valuable business to at least honor the menu price this one time. Next thing you know, Adelia (manager, or posing to be a manager) comes to phone and says there’s nothing she can do. So we decide to cancel the phone order and order online. She says once the order comes in, she’ll charge us the increase anyway. As a result, we cancelled our order in fear of repercussion on being disrespectful or unhygienic with our food. We called back to get the correct spelling of the manager’s name and a young man answered, put us on hold and came back to the phone laughing and said we can’t have it; she refused. So I ask for the owner’s name and young man puts me on hold once again; comes back to the phone laughing harder and says “The owner says if you want his name you have to come over here for him too.” and then the employee hung up on me. I called another store in the chain to ask for the owner’s name of that location and was told the owner for the Palmetto Bay location was Alex P*** and Tommy (last name unknown). I asked this employee if the owner regularly works on a Saturday night, he said he was unsure. Hopefully, for their business sake, he doesn’t and did not actually say that to a valuable team from the community.

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