8331 Benson Dr
Columbia, MD 21045
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T.G.I. Friday's

Cuisine: American, Burgers, Fast Food

Offer Available!
Overall
40%
Food
50%
Service
50%
Ambiance
100%
Pros
"Speedy seating."
Cons
"Service was horrible, gave them gift certificate, told me I could not use it on all you could eat appetizers. I could use it for other meal that was 17$ gift card was for $25. They told me they were not allowed to give change. Asked for manager, it was a "
"Cleanliness of the bathroom."
Comments
"They would all be negative, Hire people that actually want to work and who are nice."
  • 3/19/2019

    An American food lover from Hyde Park, MA tried it and didn't like it.

  • 7/01/2016

    An American chowhound from Baltimore, MD tried it.

  • 12/06/2015

    A diner from Reisterstown, MD tried it.

  • 9/30/2015

    A diner from Towson, MD tried it, didn't like it, and rated it . They didn't like the food, didn't like the service, and liked the ambiance.

    Cons
    Service was horrible, gave them gift certificate, told me I could not use it on all you could eat appetizers. I could use it for other meal that was 17$ gift card was for $25. They told me they were not allowed to give change. Asked for manager, it was a
    Comments
    They would all be negative, Hire people that actually want to work and who are nice.
  • 5/22/2015

    A diner from Ashburn, VA tried it, didn't like it, and rated it . They didn't like the food, didn't like the service, and liked the ambiance.

  • 8/25/2014

    A diner from Ashburn, VA tried it, liked it, and rated it . They liked the food, liked the service, and liked the ambiance.

    Pros
    Speedy seating.
    Cons
    Cleanliness of the bathroom.
  • 5/25/2014

    A dining patron from Ashburn, VA tried it, liked it, and rated it . They liked the food, liked the service, and liked the ambiance.

  • 8/17/2013

    A dining patron from Chicago, IL tried it.

  • 7/12/2013

    An American food lover from Silver Spring, MD tried it.

latoya photo

latoya

 Baltimore, MD
 

On February 28,2015, I called Fridays in...

On February 28,2015, I called Fridays in Columbia, MD at 11:00 am. I spoke with the manager about a large party of 21. I inform the manager that my party and I would arrive at 630. Now I know Fridays don’t do reservations. My party and myself arrive at 6:15pm 17 people, we were only waiting for four people. The hostess at the front took my name and information down and said she would get back to me ask to the wait time. The hostess inform me that it would be a hour / half wait. while my guess and family waited at an empty table by the bar side, we had three toddlers seated. After one hour our toddlers complain of hunger. We went and ask the Hostess can we have a menu to get food fro the toddlers. The hostess said she would check and see. I didn’t understand why she had to check and see if we could get a menu to for the kids. I ask to speak with a manager. The manager on duty came to speak with me. I ask the manager, whom was a man, Can I order food for the kids. The manager told me no, I ask why wouldn’t I be able to order food for toddlers, the adults are ok with waiting. The manager told me, I was aware of my wait time. I had to wait to be seated. I didn’t understand what the problem was and I ask if I could speak with another manager. I was told he was the only manager. I ask the manager for his name and inform. I would be contacting Fridays Head Quarters and reporting this matter. The manager stated to me "Im going to walk away before you make me mad, if you don’t like the rules leave. I didn’t understand why he felt to get mad at me. The manager walked away speaking really loud about to another employee. I don’t know what was said between the manager and the employee but two employees came to me and ask was I ok and they would try and work something out. They didn’t allow the kids to order. My party and I waited over 2 hours to eat and were offered nothing to drink or were we ok, we want to leave but people had drove so far to come out and enjoy my Birthday. The hostess never kept me posted on my wait, she act as if we were not there. One of my guess were told by the employee the room was empty at about 8:15pm they just didn’t clean it.Once the room was clean I inform the hostess that another employee stated the room is ready, the hostess stated no one told her anything and until they do we have to wait. I felt so bad that my guess had to experience this at a place I always eat at. One of my guess never ate at Fridays and stated she wouldn’t return and left, she didn’t get to experience the food. We were seated by another employee. After we were finally seated at 8:55pm. Our waiter came in took our orders very fast. he work very fast, he was the only one that were working with us, he had no help. He did an amazing job despite working alone and a lot of orders. He keep a small on his face and change the mode, we were please with our waiter and I know he was please with his tip. The manager never came to check on us to apologize, I didn’t see him none the rest of the night. I eat at Fridays all the time and NEVER had this type of experience from any employee. It’s really sad. I pick Fridays of all other places to eat for my Birthday, had i known my guest and I would be treated this way I would have went to another Fridays or picked another place to eat. This was the worst experience ever in any place of business I have been to. I wish I could have experience a better experience on my Birthday. Its very sad.

Tags
American Burgers Fast Food
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T.G.I. Friday's  Restaurant Reviews

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T.G.I. Friday's is located near the cities of Spring Hill, Ilchester, Daniels, Dhs, and Ellicott City.
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