Here are the main points of a letter I wrote the Owner of Taylors Bar and Grill in Williamstown, NJ.
After six weeks of waiting for a reply, I don’t think I’m going to get one.
(The food isn’t that great and the service can be awful. You can see how much they care…)
A reservation was made for a party of 20 for 6 PM. At 6:15, both the waiter and a manager were informed we had to leave by 7:30. Although our waiter did have some help taking orders, he was left to do most of the work for our large party himself. Even though the dinners were all salads, sandwiches and grilled vegetables, the first meal did not arrive until about 7:05. They then dribbled out until 7:25.
Except for a few apologies from our waiter, nobody informed us there would be a problem preparing our food in time for us to eat it. It was not acceptable for dinners for a single party to arrive over a 25 minute span of time. And we certainly can’t figure out why it took until 7:15 to deliver a salad and why one order of grilled vegetables arrived around seven and the last at 7:25. Three of the last four meals were brought at 7:15 leaving several people very little time to eat.
Sadly, it gets worse. When the last meal was brought at 7:25, we informed our waiter that we didn’t think we should be charged for the last four meals which were brought out so late and asked to speak to the manager. She offered no apologies and said she had to go find out what she could do for us. About five minutes later, instead of delivering the news herself, she sent over a waitress with the bill which only had the last meal deducted.
This didn’t sit well with several people who had to approach her to discuss it further. She finally deducted the other three meals and made the comment “It’s a Saturday night – What do you expect?”
Nobody left happy and we had to rush to our show.