A lot of people talk about how great this place is and how they have the best Thai food in Sacramento. Not true, especially when they can’t even get orders straight! I’ve been there a good amount of times. The first time I was there, I was amazed at their rapid service. It honestly made me wonder if they had cooked the food for some time, froze it, microwaved/re-fried the food and served it to their customers. Thai food isn’t something that you can make within three minutes! (That was when I and someone I was with had ordered fish cakes. Fish cakes at your table within three minutes? I like receiving food fast, but when it’s faster than fast food service, that’s a bad sign.)
The last time I was there, I was very disappointed with the owner (I assume that she is the owner, since her picture is on the restaurant’s website. Her hairstyle is a short bob.) and some male server I had seen for the first time. I ordered “Tom Yum Koong (vegetarian)”, but got “Tom Kha Ghai” (chicken curried soup) instead. The person I was with wanted me to chow it down despite the fact that I’m not so fond of curry. Why? It was because she was afraid that the cook would do something fishy to our other orders had I addressed the problem. But how can you not notify the server/owner of the problem when they made a mistake to a customer?
And that’s what I did. I told them their mistake and from the way they were acting, I could tell that they couldn’t accept the truth. Either that or they thought that I didn’t know what I was talking about. (I found this to be pretty bothersome simply because I don’t like it when restaurants assume that their customers have no/little knowledge about what it is that they ordered. It upsets me that these type of restaurants think that they can get away with feeding customers whatever they feel like cooking, even if it’s not what the customer had ordered! If you don’t have something available on the menu, be fair to your customer by telling your customer the situation and asking them to order something else. In general, customers will appreciate this way more than receiving a wrong order.)
They took the “Tom Kha Ghai” back and brought me what I had ordered later. But prior to bringing out the correct order, I, as well as the person I was with noticed many strange things. The person I was with noticed that the cook had come out of the kitchen to get a glance of us. She also noticed that the cook (female) had given us negative looks. When the food arrived, I was even more disappointed. The “Tom Yum Koong (vegetarian)” was not good! No taste whatsoever. I paid for it, but ended up not eating it. (I’ve eaten their “Tom Yum Koong (vegetarian)” before, so I knew in advance what it should have tasted like. And like I said, it was a big disappointment!)
What was even worse than getting the wrong order and tasteless “Tom Yum Koong (vegetarian)” was the fact that no one (yes, not even the owner!) apologized. That was so rude!
And at the end of the meal, right after we had paid, both the server and the owner came to our table to take the money. I felt as if they wanted to make sure that we actually paid. I also felt as if they believed that I was wrong and that I told them their mistake simply because I wanted to eat for free (or something along those lines). Very absurd and rude considering the fact that I wasn’t some shady new customer, since I had eaten there a good amount of times before.
Prior to leaving their restaurant, I caught the owner giving me a nasty smirk. I don’t know if she knows I saw it, but I was so close to making a comment on her smirk, as well as her restaurant’s poor customer service. If I could go back in time, I would have told her that she and her server needs to learn to accept their mistakes, instead of acting like it’s the customer’s fault and that they need to treat their customers better.
I honestly don’t recommend anyone to go to Thai Palace unless they’re starving and it’s the only restaurant open.
In regards to the restaurant itself, it is nicely decorated. The restaurant even has their own parking lot. (It’s a small parking lot, though.) I suppose it’d be possible for me to give this restaurant an additional star for its decor and parking lot, however since I value customer service more than anything else, I will have to leave this review with only 1 star.