The Prime Smokehouse

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Cuisine: Barbecue, Breakfast, Catering

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EJK

 Raleigh, NC
 

Bad Management and service

The service is awful. We waited over 20 minutes for someone to even acknowledge our table. When we did receive attention, we had two waiters trying to assist but neither talking to the other. Once they finally realized someone had taken our main course order, it was in excess of 20 minutes before it arrived. Once you finally receive your food, it’s OK. The owners were great at providing excuses. We had an issue with our bill and the owners were not willing to assist. They have staff answering the phone during the day, providing inaccurate information that they are not willing to support. In the end we lost out because of their inadequately trained staff. We try to support local businesses, but when it’s all about the business and not about the benefit of the customer, we will not return. Unfortunately the “word of mouth” will be negative regarding this business. Poor service and bad management and OK food.

October 13, 2012
 

Wonderful Experience, great staff, and food melts in your mouth. Soul food at its best, healthy savvy love it!
October 7, 2012
 

You should honor your agreements via your catering and work on improving your customer service.

Read 4 reviews on Citysearch »

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The Prime Smokehouse  Restaurant Reviews

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  • 3/14/2016 A diner from Baltimore, MD tried it.

  • 3/09/2016 A diner from US tried it.

  • 12/10/2014 A diner from San Francisco, CA tried it.

  • 12/05/2014 A diner from San Francisco, CA tried it.

  • 9/04/2013 A diner from Afton, TN tried it, liked it, and rated it 3 stars. They liked the food, liked the service, and liked the ambiance.

The Prime Smokehouse is located near the cities of Nc State University and Brentwood.
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