Vivi's Restaurant

Vivi’s has been around Cupertino as long as I have lived here, which is all my life. It’s a classic mom and pop restaurant situated near the post office in cupertino. This place is packed with locals for lunch almost everyday of the week. They are known for their fries and falafels, but I really like their BLT’s as well. The service isn’t that fast, but they make it when you order, so you know its fresh. Be sure to call ahead for takeout orders.

All these reviews that read “Worst Customer Service Ever” are so true. It seems like a mom and pop place. The kind of mom and pop you’d like to runaway from.

I just stopped by to try this place and tried ordering a large pizza. I had mistakenly given the lady $25 instead of $20 and when she returned $5.50 as change, I thought that she had given me too much change. When I asked her if $5.50 was the correct change and mentioned that it was too much, she told me that it was my own $5 in such a demeaning and rude manner that made me sound like I was an idiot.

Despite the fact that I AM an idiot and made the mistake, good customer service should never point out a customer’s own idiocy. After all, I was under the impression that she had given me too much change and was pointing that out.

I immediately cancelled my order and walked out. Never seen such poor service from a restaurant and in general, bad manners for a human. Try smiling a little lady and set a better example for your staff.