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McDonald's

 4427 Shawnee Dr
Kansas City, KS
 

HORRIBLE IN EVERY WAY!!!!

Roaches, CONSTANT wrong orders, frozen lettuce, etc… Not ONCE have they ever tried to make it up to you as a customer. I go to this McDonalds frequently as it is on my way to work and easy to stop and grab breakfast through the drive thru. But I have so many issues that I have called the corporate office on several occasions. Once when calling about getting the wrong order 3 days in a row, I was told that it was MY fault for not inspecting the order when they handed it to me. When calling about the food not being cooked right (which was not the first time) I was told to take it back, to which I responded that I couldn’t, as I got breakfast on the way to work and could not just leave work to take it back – then I was told that I should unwrap and take a bite of all my items while in the drive thru since I couldn’t return my orders after I got to work. – This last time I called was because this morning right in front of me I saw someone hold a nap[kin out of the window and drop something, when I pulled up and looked down at what had been dropped I saw it was a very large COCKROACH! As they handed me my bag I said “She just threw a cockroach out of your drive thru window” The response I got was “It was just on the floor, not on your food.” I told them that I did not want any food from there and to just refund my money. The manager tried to ask if I just wanted them to remake my order. I asked how they failed to see that the situation was disgusting, I no longer had an appetite and I just wanted my money back. I had to pull forward and wait to get my money brought out to me, Unfortunately they could not return my appetite nor my time. When corporate called me back – they told me that it was only a little beetle that had flown into the drive thru window. I told her is was most definitely a cockroach to which she argued, So I told her that she wasn’t there, she didn’t see it and I did and asked if she was calling me a liar- that’s when she promptly told me very rudely to have a nice day and hung up on me. If there were w way to leave negative starts on this rating I would!!!

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