Blank

Diwan

 37 Shore Rd.
Port Washington, NY
 

No consideration, no service, no food

I ordered food at 6:10PM. I was told it would be ready in 40 minutes. I showed up 40 minutes later. They told me it was not ready and would be 10 more minutes. I said OK. Because of the pandemic, they suggested that I wait in the parking lot and they would call me. I did so. No call. I called back. After being hung up on 3 times, I got through. They told me they were busy and it would be another 15 minutes. No call again. So I called again. I was again told they were busy. In the meantime, I saw people coming in and out with take out bags. I said if you forgot my order tell me, or tell me when it will really be ready. I live 1/2 hour away and can’t sit in a parking lot all night. At 7:40 (almost an hour after I arrived), I called and got nothing. I left. At 8:15 I received a call that my food was ready. 1 1/2 hour after the designated time for pickup and over 2 hours after I ordered. No apology. As if this was OK. I was home already. They actually expected me to come back. When I said that wasn’t going to happen, they offered a 25% discount. I told them that at this point, they could deliver it as I had already ordered other food. They would not. They offered nothing else and seemed surprised that I wasn’t coming to get the food which would not be discounted any more. I guess they’ll try to palm if off on someone else. I had been to this restaurant before and liked it. I am never going again. Just tell me that there is a problem and don’t jerk me around. And if the food is 2 hours late, how about an apology and an offer.

Nothing ever was served

Nothing was ever served

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I Dine In:
Joelw reviewed Diwan
Joelw reviewed Diwan