Mickey & Mooch

 8128 Providence Rd
Charlotte, NC

First Impressions are lasting ones. :-(

I actually visited last night on 3/8/15 for a monthly girls night with friends and had a terrible experience. Granted it was a Saturday night and we were told by the hostess that there were 2 parties of 8 that they were expecting so it would be a little bit of a wait, which we understood, with no problem. We made it clear to the hostess that we weren’t picky, just whatever could accommodate us would be fine (even a booth). We’d make it work because we were starving and had just left another place due to the wait being too long. Needless to say we waited over an hour and a half to be seated! The hostess not ONCE came over to check on us or to tell us she was sorry for the wait but believed it will be a few minutes longer, NOTHING! WE had to get up and check in with her every 30 mins or so to find out what the status of the wait was. So many people came in after us and were seated before us and we arrived at around 7:30 pm and weren’t seated until sometime after 9pm. Once seated, low and behold, there were several booths right behind us with only 2 people in them and these people came in AFTER us! We made it clear to the hostess we were fine taking the next available booth but I guess she felt it better to do things her way and throw customer service out of the window. Our waitress was nice but only filled our water glasses only ONCE the whole night, she had to be told more than once to bring salad dressing for those of us who ordered salads and after bringing our food, she was a ghost except for once and that was right before we asked for the checks. They closed at 11pm and we didn’t get food until 10:02pm so needless to say we spent more of the Girl’s Night waiting at the front door than where else. Sadly, this was my first time every visiting Micky & Mooch and while the food was not terrible, I can’t say when the next time will be that I’ll be trying it again. Beautiful ambiance but customer service gets two thumbs DOWN.

Pasta Bowl


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