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That's Amore

 690 Haddon Ave
Collingswood, NJ
 

Disrespectful!!!

I have heard a lot of wonderful things about this restaurant. I couldn’t wait to try it. To say that I was utterly disgusted with what transpired during my visit, is truly an understatement.

My mom and I ordered drinks (water and an iced tea) to start. The water came, but the iced tea was being made fresh, so I had to wait. The waitress came over to let us know that it would be a few minutes, and I told her that it was no big deal, and that I totally understood.

As my mother and I sat there, watching the other patrons getting the food and drinks that they ordered, we noticed that I still did not get my iced tea, bread, or our meals of spaghetti and meatballs! We waited 45 minutes, with nothing!

I was starting to get frustrated as I had to leave at 7 pm, for a presentation. The waitress came over and finally gave me my iced tea, which I couldn’t drink since I had to leave. I called her back over and explained to her that we had to leave and that at this point we could not stay and eat our meals that were not done yet. She said, she was so sorry and that she wished that she would have known that we were in a rush. I said, well we have been here for 45 minutes. She said that she believed our food was done. At that point, if the food was done, I would have had it wrapped to go, and paid. But she wasn’t quite sure and told us not to worry about it and apologized.

At that point, I said I would love to come back another time, and that we were sorry that we had to leave. I asked her how much the iced tea was so I could pay for it. She stated not to worry about it and that we could just go and apologized again.

As we got up to leave, the owner/chef came out with two dishes. He came right to us and asked, are these yours? I started to explain to him that we waited for 45 minutes and that if they were ours, we would have them to go and come back another time to sit and eat. He didn’t want to hear this. He told me to never come back and that he doesn’t waste food! I tried to explain to him that I wanted the food wrapped, and he wouldn’t listen.

I walked out of the store and called him, to not create a scene, He accused me of ‘stiffing’ the waitress. He said that I didn’t even pay for the drink(s)! I was shocked! I stated that his waitress told us not to worry about it! I offered to pay for an iced tea that I didn’t even drink! I would have never not paid for something that I used or ate!

This owner needs to act like a respectful human being. The worst part was, people knew me in this establishment. I didn’t want to argue and ruin other customer’s experiences.

He needs to learn how to talk to people and understand what is going on in his business at all times! RUDE RUDE RUDE!

With that said, good luck with your Italian Cuisine Restaurant, which happens to be amoung many other WONDERFUL italian cuisine dining establishments that would have never treated us this way. I think you need to go back to what your philosophy is….and follow it!

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