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  • Jun 2013
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Dragon House West

 10912 Douglas Ave
Urbandale, IA
 

HORRIBLE HORRIBLE CUSTOMER SERVICE!!!!!

WILL NEVER ORDER FROM HERE AGAIN, THE CHICKEN WE ORDERED (GENERAL TSO’S) WAS OVERCOOKED AND COULDNT CHEW IT, THE MONGOLIAN BEEF HAD MAYBE 5 PIECES OF MEAT AND REST WAS NOODLES AND SAUCE, WE DIDNT EAT IT AT ALL!!!! WE CALLED AND THEY GAVE US 2 OPTIONS, WE TOOK AN OFFER TO HAVE A CREDIT AND NO CHARGE NEXT TIME (SO 2 FREE MEALS) WHEN WE ORDERED, 1 WEEK LATER, THEY SAID WE OWED $3.00 FOR DELIVERY, WE REFUSED FOR THE FACT WE WERENT TOLD TO BEGIN WITH, WE WERE ON THE PHONE FOR 30 MINUTES ARGUING ABOUT THE CHARGE, COULDNT TALK TO OWNER WHO WAS THERE AND WERE TOLD WE WOULD GET IT WHENEVER WE GOT IT, IF WE PAID THE $3.00 WE STILL HAD TO WAIT 2 HRS. THIS WAS RIDICULOUS AND HAVING WORKED ALL MY LIFE IN CUSTOMER SERVICE, I THINK THIS WAS POOR CUSTOMER SERVICE ON THE OWNERS (WHO WE WERENT ALLOWED TO TALK TO) NEVER AGAIN WILL WE ORDER FROM THERE!!!

General Tso's Chicken

Overcooked

Mongolian Beef

No meat for price, all sauce and noodles

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