attinnah

This afternoon I had such an unpleasant experience at Taco House off San Pedro in San Antonio causing me to write this review today. It was so bad it left my crying for how I was treated for no reason other than just trying to get my food right. I was not rude or mistreated anyone but in turn I was disrespected, maltreated, and discriminated. I never write reviews, but it left me feeling like I needed to take justice in sharing this in case the restaurant and owner can adjust their behavior towards their customers in the future. I called in an order of 8 tacos and a side of rice. The tacos were 2 bacon, egg, cheese, and beans, 4 egg tacos, 2 papas a la Mexicana with beans (but with corn tortillas). The lady asked the 2 papas a la Mexicana are the only ones on corn tortillas? I said yes. Went through the drive thru and the lady opens the window with a pad ready to take my order. I mentioned I was there for pick up. I picked up my tacos and went about my way until I was going to get ready to eat them that I noticed they had egg in my tacos. I immediately called to let them know my order I had just picked up with all the tacos and rice had an incorrect order for the papas a la Mexicana. I mentioned my order was $27.17 for all of food so they can find it. I told them I did not want egg and they said they would remake it. Since I do not eat egg, I wanted to get my order replaced. Then the same lady who gave me my order the last time came to the window. I told the lady I was here to pick up my order that was incorrectly done and she yelled that to someone and then another lady came by and was asking what I needed, and I repeated what I had just said. She started ringing up for my payment due and I told her I already paid for this and that I was just picking up a corrected order. She said someone passed her the phone earlier, so she thought it was a new order. I then provided her my 2 receipts they gave me to try to give them some reference point and she took it and started talking to someone there in the back. This whole time she had a frown, “flustered” and arrogant attitude. Then the lady left the window and a few minutes later the same lady came and gave me my tacos in a bag. I just happened to ask if they made it correctly like my original order and she right away screamed at the cook again asking her about the order and closed the window. I heard some shuffling behind the window and then she came back again with the bag with 2 tacos. As I was leaving and turned around the building, I thought let me just look again inside the tacos and noticed there were flour tortillas. Again, I pulled up to the window to let them know about the tortillas. The same lady who gave me the tacos told the lady who tried to ring me up and she came walking from the back to the window. At this point, she still had a terribly upset look on her face, and I thought she must be the manager as everyone else was turning to her for direction, like “she’s the boss.” She right away said, “That’s it, I’ll just return your money back.” I told her I want my food I just want it the way I originally ordered. The same lady from the window giving me my food was there and she just made a “sorry” look like she could not do anything about it. I asked her, “is she really acting this way,” while the “manager” was ringing up my total to return and talking under her breath where I couldn’t make it out. I asked them if I can get my receipts back and I heard loudly behind the window that she had given it back and I told them I didn’t get them back. At that point, I’m asking the “manager” are you the manager or owner? What is your name? She is ignoring me completely and I am pleading her that I just want my food. I’m trying to tell her this while she’s still ignoring my existence and gives me my money and says, “Here you go, thanks” and closes the window. This is the worst experience I’ve ever had. I did cry as it did upset me that someone could take that stance not having any compassion or feeling towards their customers on why we go to their restaurants in the first place. I looked up the owners and did pinpoint that the lady who returned me the money owns it and runs it with her son as a family-owned business passed down from generations. I would expect that they would have more care about their food, customers and most important, about principle and integrity. How did they take my money for all the other 6 tacos and side of rice but decided to give me my money back on 2 tacos after I had already paid them $27.17 for the order just because they felt so disturbed, I was trying to get my food right? I have spent this time to tell my story for justice of the people that may come after me. Based on what I shared today, I strongly believe that I was disrespected, maltreated, and discriminated and do not want anyone to have to go through this. I give it the lowest review.