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Joe's Crab Shack

 2607 W Coast Hwy
Newport Beach, CA
 

VERY POOR MANAGEMENT

Very bad experience. Manager Amber Rider was rude. Won’t ever go back again. Atmosphere like a freak show, stop to sing/dance every 15 min, had fake bride and groom ceremony etc. Creepy! Crab Nachos were soggy so we asked to have them taken off our bill and ordered a more expensive item ($30 crab bucket) in its place since since my son was still hungry. The manager Amber Rider refused to take nachos off and would only give me half credit for the nachos stating it was their corporate policy. So I canceled the crab bucket and went to In and Out Burger. My first clue should have been that Crab Shack parking lot and restaurant was empty on a Friday night and the restaurants next to it (Rusty Pelican , Chart house etc) were packed! Our tab was $90 for 4 of us, apparently they would rather loose a customer over $10 and aren’t interested in making their customers happy. Spend your money some where else!! very

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