Oakville Grille and Wine Bar

 10257 Old Georgetown Rd
North Bethesda, MD

Unpleasant experience

The food was okay. I liked the red wine sauce on my chicken. But I never, ever would have ordered it if I didn’t have a gift certificate. I showed the gc to the server before I ordered, was told no problem. Ordered a much more expensive meal than I actually wanted because I needed to spend X amount, then was told when they brought the check that they don’t take these gift certificates anymore. Wouldn’t honor it. What planet is this management from? It was so bizarre — they had their dukes up, dug in their heels, absolutely wouldn’t honor that gift certificate no matter what, and I was out way more money than I could afford. Needless to say, the whole thing left a bad taste in my mouth. (The server, who was quite good, wa embarrassed by the whole thing — the management could use some lessons on customer relations from her.) They’re overpriced and got a 1-star review in the paper, but if you’re one of the ladies who lunch, I guess they’ll treat you better than a solo female diner and you can afford to spend a lot of money on 1-star food.

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