2400 Newport Blvd
Costa Mesa, CA

Failed to honor reservation

On 8/6/2012 I made a reservation through Open Table for ten (10) people at 5 pm at Soprano’s in Costa Mesa, Ca. I received an email confirming the reservation. We arrived at 4:30 this afternoon and were told that the restaurant would not open until 5:30 and that the chef would not be there until that time. The person at the restaurant was not at all concerned or apologetic about not being able to honor the reservation. When I returned home I found a phone message dated today at 4:06 pm advising that they wanted ot change the reservation to 6 pm. This restaurant had notice of our 5 pm reservation for six (6) days prior to our reservation but did not advise they would not be available until 54 minutes prior to the reservation. We are all very disapointed with Soprano’s and Open Table.

We relocated down the street to Chow Chow and had a nice dinner with good service.

John Bolin

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Jbolin reviewed Soprano's