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Michael Forbes Bar & Grille

 128 W. 63rd Street
Kansas City, MO
 

RESERVATION NIGHTMARE

Had reservations for 7:15 on 6-17…called at 3pm that day to change to 6:30….Was promised by manager named Lisa that the time change was no problem and promised to change the time for me….when we arrived at 6:15 hostess said we were too early to be seated since our reservations were not until 7:15. At that time, saw a young lady dart away from the hostess desk. Told the hostess that the manager had changed the time…Hostess said it wasn’t done…I asked for the manager and she waved in the direction of where I saw someone darting away a few minutes ago and told me “Lisa went that way.” Lisa did not come back up front to do anything. Hostess then tells us she is busy and has to seat others that have a reservation..Told her we DID have reservations and we were not waiting if the time was not changed. Told the hostess to “forget it”…we left, told the hostess I would post appropriate reviews and would not ever be coming back…this was our first and last encounter with this business and I tore up the $25 gift certificate I had

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12/20/2011

marisa427

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