1482 Buffalo Rd
Rochester, NY 14624-1827
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Dunkin' Donuts

(Near the intersection of Buffalo Rd and Howard Rd)

Cuisine: Breakfast, Donuts, Bagels

Dunkin' Donuts is a Breakfast, Donuts, and Bagels restaurant where most Menuism users came for a family meal.

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Pros
"They have a few employees that really do care about the customers and I come back because of them. "
Cons
"The manager seems lost and confused at times. "
Comments
"Drive thru needs more help."
  • 10/30/2015

    A Breakfast food lover from Rochester, NY tried it, liked it, and rated it . They liked the food, liked the service, and liked the ambiance.

    Pros
    They have a few employees that really do care about the customers and I come back because of them.
    Cons
    The manager seems lost and confused at times.
    Comments
    Drive thru needs more help.
  • 9/22/2013

    A dining patron from US tried it and didn't like it. They liked the food, didn't like the service, and liked the ambiance.

capecoralcoffee photo

capecoralcoffee

 Cape Coral, FL
 

How difficult can this be?

How difficult can this be? My wife stops for an Iced Coffee every morning on her way to work and on weekends too. It is amazing how they can mess up a simple order like a cup of coffee. This isn’t Thanksgiving Dinner….it’s a cup of coffee! They look at you but don’t listen. When we place our order they put in the wrong ingredients or it is missing ingredients….Is it because they don’t listen or they prepare it wrong because they don’t care?
Their training must be non-existent! When we fill out the survey form on the receipt we ask that we be contacted. Oops! They forget to do that too. Apparently their management and customer service department cares as little about us as the individual working there.
After experiencing this at 3 different locations in our area, we think maybe it’s time we find another source for our coffee. OH…and don’t order a jelly donut and expect ti find jelly inside…seems like they cut back there too.

Coffee

We order a Large French vanilla Iced coffee every morning and never know if it will be right.

They need to pay attention!

Tags
Breakfast Donuts Bagels
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Dunkin' Donuts  Restaurant Reviews

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Dunkin' Donuts is located near the cities of Brighton and Loehmanns Plaza.
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